Summary
Work History
Education
Skills
Timeline
Generic

Enyce Abner

Customer Service
Waterbury,CT

Summary

Dynamic and detail-oriented professional with experience at Naugatuck Valley Community College. Proven ability to manage high-stress situations and maintain accuracy in data entry. Recognized for exceptional written communication and self-motivation, contributing to project success and enhancing customer loyalty through effective conflict resolution.

Work History

Data Entry Intern

Naugatuck Valley Community College
Waterbury, CT
  • Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
  • Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
  • Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
  • Assisted in the creation of user-friendly documentation for internal use, simplifying complex procedures for more accessible understanding across teams.

Customer Service Representative

Naugatuck Valley Community College
Waterbury, CT
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Basic

John F. Kennedy
Waterbury, CT
06-2024

Skills

  • Written communication proficiency
  • Fast typing speed
  • Accuracy and attention to detail
  • Self-motivation and initiative

Timeline

Data Entry Intern

Naugatuck Valley Community College

Customer Service Representative

Naugatuck Valley Community College

Basic

John F. Kennedy

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Enyce AbnerCustomer Service