Dynamic and detail-oriented professional with experience at Naugatuck Valley Community College. Proven ability to manage high-stress situations and maintain accuracy in data entry. Recognized for exceptional written communication and self-motivation, contributing to project success and enhancing customer loyalty through effective conflict resolution.
Work History
Data Entry Intern
Naugatuck Valley Community College
Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
Assisted in the creation of user-friendly documentation for internal use, simplifying complex procedures for more accessible understanding across teams.
Customer Service Representative
Naugatuck Valley Community College
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.