Enyce Aguirre
Fabens,TX
Summary
I am currently working on receiving my Certification for Pharmacy tech and should be getting that this January 2024. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Always willing to take critiques to better my work in any field and quick to learning any new systems. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Pharmacy Tech position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Mission Valley Communications
01.2022 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Call Center Agent
GC Services
08.2021 - 01.2022
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
Sandwich Artist
Subway
10.2020 - 03.2021
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Increased speed of service through effective multitasking and time management skills.
Education
High School Diploma -
Fabens High School
Fabens, TX06.2021
Associate of Arts - Multidisciplinary Studies
El Paso Community College
El Paso, TX05.2021
Skills
- File Organization
- Front Office Management
- Customer Service
- Technical Support
- Scheduling Appointments
- Time Management
- Problem-Solving Skills
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Telephone Etiquette
- Adaptability
Languages
English
Full Professional
Spanish
Limited Working
Sign Language
Elementary
Timeline
Front Desk Receptionist
Mission Valley Communications
01.2022 - Current
Call Center Agent
GC Services
08.2021 - 01.2022
Sandwich Artist
Subway
10.2020 - 03.2021
High School Diploma -
Fabens High School
Associate of Arts - Multidisciplinary Studies
El Paso Community College
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