Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager

Enyd Collazo

Kingston,NY

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Tia Tax AAA WELL SUITED. Expert in office management and multi-line telephone systems, I excel in organizational skills and maintaining professional demeanor. Achieved significant improvements in client relations and operational efficiency, underscoring a strong service-oriented mindset. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Motivated [Job Title] offering valuable contributions in all facets of administrative activities derived from diverse, [Number]-year background. Recognized for exemplary time management, organization, prioritization and work ethic. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Welcoming clerical professional with [Number] years of experience in [Industry] office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, [Task] and [Task]. Accurate when entering information in [Software] and keeping organized filing systems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Professional and industrious [Job Title] bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support. Friendly [Job Title] with [Number] years of experience carrying out clerical and customer service tasks. Detailed and precise when entering [Type] data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience

Work History

Receptionist

Tia Tax AAA WELL SUITED
11.2014 - 08.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

Receptionist

FINKELSTEIN & PARTNERS
10.2006 - 01.2007
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

Sales Associate

Naturalizer Shoes
11.2005 - 02.2006
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Managed inventory to ensure product availability, contributing to uptick in sales.

Sales Associate

Rainbow Clothing Store
04.2005 - 10.2005
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.

Receptionist

WOMEN'S MEDICAL CARE
06.2000 - 03.2004
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

SALES ASSOCIATES

Nike Factory Store
10.1999 - 04.2000
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

High School Diploma -

N.F.A
Newburgh, NY
06.1999

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Scheduling
  • Scheduling appointments
  • Greeting and Seating Clients
  • Data inputting
  • Office Administration
  • File Management
  • Administrative Support
  • Schedule Management
  • Mail handling
  • Multi-line telephone operation
  • Document Management
  • Clerical Support
  • Professional Demeanor
  • Calendar Management
  • Documentation And Reporting
  • Typing Speed
  • Service-oriented mindset
  • Office Management
  • Multi-Line Telephone Systems

Languages

Latin
Native or Bilingual

Timeline

Receptionist

Tia Tax AAA WELL SUITED
11.2014 - 08.2016

Receptionist

FINKELSTEIN & PARTNERS
10.2006 - 01.2007

Sales Associate

Naturalizer Shoes
11.2005 - 02.2006

Sales Associate

Rainbow Clothing Store
04.2005 - 10.2005

Receptionist

WOMEN'S MEDICAL CARE
06.2000 - 03.2004

SALES ASSOCIATES

Nike Factory Store
10.1999 - 04.2000

High School Diploma -

N.F.A

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