Enyeliz Urena Santos
Lancaster,PA
Summary
Respectful, reliable, and detail-oriented team player with strong communication skills. Strong leader with good ability to delegate tasks accordingly. Good problem-solver who can work around inconveniences by coming up with innovative solutions.
Overview
4
4
years of professional experience
Work History
Babysitter
Neighbors
08.2019 - 08.2020
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Guided school homework and read bedtime stories to support development.
- Monitored children's play activities to verify safety.
- Stayed current on toy and child-related recalls and safety warnings.
Health and Wellness Customer Service
Wegmans
10.2021 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Worked with loss prevention in monitoring shopper behavior.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Education
No Degree - Finance
Franklin And Marshall College
Lancaster, PA05.2027
High School Diploma -
Conestoga Valley High School
Lancaster, PA06.2023
Skills
- Maintaining Safe Environment
- Following Directions
- Bathing and Dressing
- Tactical Communications
- Meal Planning and Preparation
- Time Management
- Parental and Guardian Assistance
- Age-Appropriate Routines
- Playing Puzzles and Games
- Disciplinary Enforcement
Languages
Spanish
Native or Bilingual
Timeline
Health and Wellness Customer Service
Wegmans
10.2021 - Current
Babysitter
Neighbors
08.2019 - 08.2020
No Degree - Finance
Franklin And Marshall College
High School Diploma -
Conestoga Valley High School
Similar Profiles
Lillian StatesLillian States
Babysitter at NeighborsBabysitter at Neighbors
Caroline WaneboCaroline Wanebo
Pet Sitter at NeighborsPet Sitter at Neighbors
Sawyer JacksonSawyer Jackson
House Sitter at NeighborsHouse Sitter at Neighbors
Madeline SmithMadeline Smith
Dog Walker/sitter at NeighborsDog Walker/sitter at Neighbors
Jack NohavaJack Nohava
Project Manager at Liberty UniversityProject Manager at Liberty University