Enyor M. Richiez
Doral
Summary
As a highly experienced leader with a strong background in guiding teams, I bring a solid foundation in problem-solving and analytical thinking. I am dedicated to delivering the best possible results for both my employer and customers. Known for my diligence, hard work, and commitment to teamwork, I adapt seamlessly to any situation or environment. I have a proven ability to manage multiple tasks efficiently and effectively, with a proactive approach focused on optimizing processes.
Overview
7
7
years of professional experience
Work History
Security Technician
Safe Haven ADT
10.2023 - 12.2023
- Installed and serviced advanced security systems, including alarms and video surveillance, for residential and commercial clients
- Educated clients on optimal usage and best practices for security systems
- Supported the sales department by selling security equipment to customers according to their needs resulting in a 15% increase in the company sales
Telecommunications Technician Contractor
Contractor
03.2022 - 04.2023
- Installed and configured internet devices and system components for optimal performance
- Mounted and ran cables fiber and internet cables in 3+ residential and commercial construction projects
- Installed and repaired network cabling, hardware, and software to enhance operational efficiency
Customer Service Representative
Universal Group
09.2021 - 01.2022
- Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 12%
- Provided exceptional customer service to over 50+ clients daily, effectively managing essential services such as home maintenance, roadside assistance, funeral support, and mobility assistance for individuals with disabilities
- Ensuring the accuracy of data for all services provided, whether in-house or through external vendors, within our system for future reports and invoices
Legal Intern
Edgar de Leon & Asociados
03.2017 - 10.2017
- Conducted research for legal teams, summarizing findings for case use
- Organized and maintained legal files, improving document management efficiency
- Assisted the attorney and paralegals with routine case tasks, enhancing legal support processes
- Drafted legal documents under attorney supervision, achieving a 90% accuracy rate
Education
Bachelor's degree - Law
Universidad Central Del Este
03.2025
Skills
- Microsoft Suite
- Problem Solving
- Teamwork and collaboration
- Communication
- Customer service
- Service calls
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Security Technician
Safe Haven ADT
10.2023 - 12.2023
Telecommunications Technician Contractor
Contractor
03.2022 - 04.2023
Customer Service Representative
Universal Group
09.2021 - 01.2022
Legal Intern
Edgar de Leon & Asociados
03.2017 - 10.2017
Bachelor's degree - Law
Universidad Central Del Este
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