Andrew Hou
San Jose,CA
Summary
Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Shift Manager
CoCo Fresh Tea & Juice
Santa Clara, CA
05.2023 - 06.2024
- Monitored store operations to ensure compliance with company policies and procedures.
- Trained new employees on company policies, procedures, and job responsibilities.
- Provided coaching and guidance to team members when necessary to improve performance.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Ensured compliance with food safety regulations and quality standards.
- Resolved conflicts between employees or customers in a professional manner.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Responded quickly and effectively to emergency situations as they arose.
Drink Maker
Hui Lau Shan
Cupertino, CA
01.2022 - 04.2023
- Assisted bartenders with preparing mixed drinks from the bar menu.
- Ensured a safe working environment by adhering to all safety protocols.
- Performed opening, closing duties including sanitation tasks before, after shift.
- Cleaned and maintained equipment used in the preparation of drinks.
- Handled cash transactions accurately while following company policies.
Education
Associate of Arts - Music Technology
Foothill College
Los Altos, CA06-2025
Skills
- [Language] translation
- Refund Processing
- Payment Collection
- Sales Promotion
- Customer Support
- Payment Processing
- Service Recommendations
Languages
Chinese (Mandarin)
Full Professional
English
Professional
Timeline
Shift Manager
CoCo Fresh Tea & Juice
05.2023 - 06.2024
Drink Maker
Hui Lau Shan
01.2022 - 04.2023
Associate of Arts - Music Technology
Foothill College