Enzie Russell
Atlanta,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative Team Lead
Rasekhi Arts Temple Of Healing
03.2021 - Current
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Investigated and resolved customer inquiries and complaints quickly.
- Measured and improved customer satisfaction through feedback surveys and analysis.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
House Keeping Supervisor
Sonesta Hotels
02.2022 - 01.2023
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Trained and mentored new staff on cleaning and safety protocols.
- Restocked room supplies such as facial tissues for personal touch with every job.
House Cleaning Manager
House Cleaning Services Happy
02.2019 - 03.2022
- Trained and mentored all new personnel to maximize quality of service and performance.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Completed schedules, shift reports, and other business documentation.
Education
Associate of Arts - Hospitality
University of Nevada - Las Vegas
Las Vegas, NV06.2019
Skills
- Information Updates
- Retail Execution
- Special Assignments
- HR Support
- Client Relationships
- Training Methods
- Job Assignments
- Timekeeping Administration
- Brand Awareness
- Customer Loyalty
Timeline
House Keeping Supervisor
Sonesta Hotels
02.2022 - 01.2023
Customer Service Representative Team Lead
Rasekhi Arts Temple Of Healing
03.2021 - Current
House Cleaning Manager
House Cleaning Services Happy
02.2019 - 03.2022
Associate of Arts - Hospitality
University of Nevada - Las Vegas
Similar Profiles
Jade RousselJade Roussel
Social Media Assistant at Jade Temple HealingSocial Media Assistant at Jade Temple Healing
Robert RobersonRobert Roberson
Chiropractor (Independent Contractor) at Healing Arts CenterChiropractor (Independent Contractor) at Healing Arts Center
Alexia KawaAlexia Kawa
Massage Therapist at Lexi's Healing ArtsMassage Therapist at Lexi's Healing Arts