Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Enzo Anteri

Surprise

Summary

Passionate candidate, in Customer Service Orientated positions, enjoys working with others to achieve a greater goal, 5+ years of customer service and little over a year of management experience in a Customer Service environment. Dedicated to resolving issues as soon as prompted and placing the customers first and ensuring the goal or product being sold is achieved.


Overview

9
9
years of professional experience

Work History

Sales Consultant

CarMax
11.2021 - Current
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Maximized customer retention by resolving issues quickly.
  • Responded to telephone and warm lead requests for information.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Followed up with existing customers to provide additional support and address concerns.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Informed customers of promotions to increase sales productivity and volume.

Admissions Representative

Ultimate Medical Academy
07.2021 - 10.2021
  • Set up students with career fields
  • Create, maintain, and enter information into databases.
  • Conduct interview while gaging why student is looking to go back to school
  • Listen to students stories, and help guide them to become successful not only in going back to school but being their motivation and helping push them to take that big step
  • Tailor information to students who requested specific details, i.e student finance, course length, etc.
  • Build connections with students, allowing them to find it in themselves to want to go back to school

Customer Service Representative

Discover Card
08.2019 - Current
  • Listen to customer requests, referring to what their needs were and ensuring that their needs were met and that the customer felt a sense of respect and ensured that their voices were heard
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Interpret and communicate work procedures and company policies to staff.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Floor Sales Associate

G by Guess
06.2018 - 05.2019
  • Use computers to produce signage.
  • Take photographs of displays or signage.
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
  • Dress mannequins for displays.
  • Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
  • Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.
  • Select themes, lighting, colors, or props to be used.
  • Store, pack, and maintain records of props and display items.
  • Collaborate with others to obtain products or other display items.
  • Ensured customers satisfaction with products were met
  • Helped customer to decide certain clothes and outfits for special occasions, i.e bachelor parties, birthdays, weddings, etc.
  • Ensured product was being sold, and would try to meet company sales goal by end of shifts.

Assistant Manager

Dominos
06.2017 - 10.2017
  • Maintain sanitation, health, and safety standards in work areas.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Count money and make bank deposits.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Maintain food and equipment inventories, and keep inventory records.
  • Establish standards for personnel performance and customer service.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Order and purchase equipment and supplies.
  • Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
  • Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.

Customer Service Representative

Dominos
06.2016 - 05.2017
  • Maintain sanitation, health, and safety standards in work areas.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Verify that prepared food meets requirements for quality and quantity.
  • Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
  • Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time.
  • Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
  • Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
  • Measure ingredients required for specific food items being prepared.
  • Clean, stock, and restock workstations and display cases.
  • Wash, cut, and prepare foods designated for cooking.
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
  • Prepare dough, following recipe.

Education

BBA - Business Administrations

Brandman University
Irvine, California
02-2026

Skills

  • Teamwork
  • Good communication
  • Interpersonal Skills
  • Resilience
  • Planning and Research Skills
  • Active listening
  • Transferable Skills
  • Demonstrations

Accomplishments

  • Excelled in the top 10% of Sales Consultants across the Company.
  • Collaborated with team of 80 in the development of Changes that rolled out to the network.
  • Ran meetings with fellow colleagues and managers to deliver messages regarding team performance, as well as curating and hosting bi-weekly meetings to meet with the team.

Timeline

Sales Consultant

CarMax
11.2021 - Current

Admissions Representative

Ultimate Medical Academy
07.2021 - 10.2021

Customer Service Representative

Discover Card
08.2019 - Current

Floor Sales Associate

G by Guess
06.2018 - 05.2019

Assistant Manager

Dominos
06.2017 - 10.2017

Customer Service Representative

Dominos
06.2016 - 05.2017

BBA - Business Administrations

Brandman University

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