Summary
Overview
Work History
Education
Certification
Personal Information
Timeline
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ENZO MARTELLI

ENZO MARTELLI

New Smyrna Beach,FL

Summary

Experienced Regional Property Manager skilled in managing diverse portfolios of Class A, B, C and work force properties. Demonstrating expertise in renovation processes, industry regulations, and the local competitive landscape. Proven track record of consistently achieving remarkable results in boosting occupancy rates and ensuring resident satisfaction.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Regional Property Manager

Venterra Realty
11.2023 - Current
  • Manage a dynamic portfolio of 7 residential communities (2,798 units) spanning diverse asset types (B- to A+, Garden Style)
  • Lead a team of up to 7 direct reports and 41 indirect reports, overseeing hiring, development, and performance management
  • Implemented strategic initiatives, including unit upgrade plans, renewal pricing, staffing optimization, and marketing strategies to enhance property performance
  • Successfully identified and addressed underperforming assets, implementing corrective actions to restore profitability
  • Contributed to portfolio optimization by identifying and executing value-added initiatives
  • Spearheaded annual CAPEX planning and operating budget preparation
  • Cultivated a positive work environment, emphasizing employee satisfaction and company culture
  • Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
  • Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
  • Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
  • Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
  • Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments'' operational strengths or weaknesses based on regional expertise.
  • Provided comprehensive training programs for property staff members, fostering a knowledgeable team capable of handling various industry challenges efficiently.
  • Collaborated with legal counsel to resolve any disputes or litigations effectively while minimizing risk exposure for managed properties.
  • Monitored industry trends and regulatory updates, implementing necessary changes promptly to maintain compliance across all managed properties.
  • Reviewed financial forecasts, budget and operational goals.

Community Manager

Venterra Realty
08.2022 - 10.2023
  • Supervise all aspects of a new acquisition ad value 208-unit community including overseeing property upkeep and maintenance, leasing, marketing and pricing strategies, resident events, accounts receivables and payables, budgeting, payroll, bonuses and compensation, vendor relations, and team member recruitment and development
  • Complete all required monthly property reports and sent them to Regional Director and Vice President of Operations
  • Oversee the upgrade program and identified new companies to reduce completion time while being cost prudent
  • Mentor newly promoted property community manager at our sister property on SOPs, policies, and new systems
  • Foster great relationship with residents ensuring Venterra’s core values are at forefront of our daily operations.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.

Police Officer (Sworn)

City of Port Orange Police Department
08.2021 - 07.2022
  • Patrol assigned areas of the city, observing all businesses, residences and public areas to enforce all federal, state and local laws
  • Remain alert in high crime or dangerous areas to deter crime and respond quickly if a crime occurs
  • Investigate traffic accidents to determine cause, requesting any emergency equipment required at the scene, giving first aid if necessary, and controlling traffic at the scene to prevent additional accidents
  • Conduct traffic stops to check operator's vehicle licenses, registrations, and insurance documents
  • Secure, protects, and delivers to property control all evidence discovered during the investigation of any incident to which he/she responds being sure to maintain the chain of custody of evidence in accordance with existing laws and department policies
  • Make arrests as established by the Florida Statutes.
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.

Community Manager

Continental Property Services
12.2020 - 07.2021
  • Solly responsible for all community aspects including overseeing property upkeep and maintenance, leasing, marketing strategies, resident events, accounts receivables and payables, budgeting, payroll, bonuses and compensation, vendor relations, and team member recruitment and development
  • Conduct weekly team meetings to set goals and identify actions needed to achieve objectives
  • Increased occupancy from 91% to 98% by creating a new rehab program, concentrating on staff training, and providing superior customer service
  • Increased Gross Potential Rent by concentrating on the rehab program achieving higher rent than previous fiscal year
  • Exceeded Net Operating Income through cost control and smart budgeting
  • Mentor two other community managers to increase online ratings, stablish rehab program, and increase rent without fear
  • Solely responsible to set up new rental and renewal rates
  • My property had the accomplished the highest NOI among all properties owned by Continental Property Services.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Enhanced online community engagement by creating and implementing tailored content strategies.

Community Manager

Advenir Living
11.2018 - 11.2020
  • Supervised all community aspects including overseeing property upkeep and maintenance, leasing, marketing strategies, resident events, accounts receivables and payables, budgeting, payroll, bonuses and compensation, vendor relations, and team member recruitment and development
  • Completed all required monthly property reports and sent them to Regional Director and Vice President of Operations
  • Increased low occupancy which occurred due to the COVID-19 pandemic from 85% to 100% by analyzing traffic, improving Google search keywords, creating new social media marketing presence, updating all outreach marketing material including community’s website, and cultivating relationship with corporate housing partners
  • Assisted with all duties as needed outside work profile such as completing maintenance work orders and unit turns, helping with onboarding process of newly acquired property, and assisting with problems in other communities
  • Conducted weekly team meetings to set goals and identify actions needed to achieve objectives
  • Increased Gross Potential Rents by achieving 60% retention rate and pushing for higher rent rate than previous fiscal year, achieved 1% or lower delinquency by the 15th of each month, and exceeded NOI through cost control
  • Increased online ratings from 4.0 to 4.72 by training staff on the importance of exceptional customer service and setting up KPIs to keep everyone accountable in the delivery of customer service to all residents, prospects, and vendors.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.

ESL Teacher

Think Positive English School
09.2017 - 07.2018
  • Taught English as a second language from basic to advanced levels
  • Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.

Operations Coordinator

AHS Residential
09.2016 - 07.2017
  • Upon owner took over the management of the property I was given the opportunity to manage two separate work force lease up communities, overseeing a total of 334 units, all the while assisting Asset Manager oversee the lease up of four other communities in South Florida
  • After completion of construction, inspected and approved new units to ensure rental readiness
  • Helped on the team that developed AHS policies and procedures, then conducted on site visits to train new employees on those policies
  • Boosted overall occupancy trend by 4% by conceiving leasing programs such as early move in incentives, rental specials, and a preferred employer program, and implementing monthly resident appreciation program
  • Created budget for operating expenses and capital improvements (vendor costs, repairs, resident retention, etc.)
  • Exclusively responsible for generating monthly and annual financial reports directly to Director of Asset Management and Chief Operating Officer
  • Fostered community relations by organizing resident events (designing flyers, engaging business and city participation), and creating social media accounts for properties and corporate office branches
  • Oversaw accuracy of property management functions of all properties related to evictions, collections, accounts receivables, posting charges and payments, and resident ledgers
  • Developed policies for lease renewals, move out process (walking units, SODAs, transferring utilities), and move in process including creating all forms such as rental application, addendums, and move in inspections sheet
  • Supported the leasing of properties by designing marketing material, updating information on online advertisement websites, and working with property managers to prepare annual rent increase proposal worksheet and annual market survey
  • Worked with Senior Project Manager to gather and sort capital project information (demographics, rent comparable, location) for overall company asset preservation.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.

Maintenance Supervisor

The Sterling Group
09.2016 - 07.2017
  • Worked with construction in inspecting and approving units to ensure initial rental readiness
  • Acted as liaison between Sterling Group and AHS when management powers were transferred to property owners
  • Physically set up maintenance shop from scratch, building shelves and work benches as well as purchasing, stocking, and labeling initial capital inventory, and setting up electronic key system
  • Researched, interviewed, and hired all vendors and maintenance personnel, created all vendor logs and credit accounts, and facilitated relationship between owners and installing vendors for warranty work
  • Assisted community manager in hiring, conducting evaluations, and terminating maintenance personnel
  • Trained all maintenance technicians as needed
  • Scheduled work performed by all property maintenance, housekeeping, and vendor personnel
  • Maintained shop, equipment rooms, and storage areas in a neat, organized, and safe condition
  • Ordered maintenance supplies in a cost-efficient manner and developed maintenance budget with manager
  • Completed all move-in and move-out inspections
  • Regularly communicated with property manager, regional vice president, and owner as to status of daily operations
  • Made repairs to apartments, common areas, and grounds including for emergency on-call hours
  • Turned vacant units to make ready status
  • Responsible for training and enforcement of EPA and OSHA regulations governing proper use, storage, and management of hazardous materials, including solvents, flammables, caustics, and refrigerant gases for maintenance team.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
  • Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.

Operations Coordinator

Mr. Pool Care
07.2014 - 01.2015
  • Planned, directed, and coordinated all operations of business through marketing, tracking inventory of products and materials, making purchase orders, managing billing, cleaning and providing basic pool system diagnosis and maintenance, and maintaining communication with clients to provide quality customer service standard.

Post Production Coordinator

Hell’s Kitchen 9,10,11/Fox/ Upper Ground Entertainment
03.2011 - 04.2013
  • Coordinated the production and delivery of all versions of episodes prior to airing
  • Managed 10+ employees to ensure the smooth operation of the editorial department
  • Cultivated the lines of communication between producers and assistant editors
  • Coordinated the final wrap and proper storage of offline editorial materials and company property.

Post Production Coordinator

Berman Braun/Showtime
03.2012 - 07.2012
  • Coordinated the production and delivery of all versions of episodes prior to airing
  • Cultivated the lines of communication between producers and assistant editors
  • Coordinated the final wrap and proper storage of offline editorial materials and company property.

Porter - Maintenance Tech - Service Manager

Archstone Apartments
11.2009 - 03.2011
  • Began my career as a porter maintaining the grounds and cleaning of the property
  • Promoted to service technician where I utilized my skills to make repairs and turn units
  • Promoted to Service Manager and responsible for leading and managing maintenance team, providing technical and project direction to service team, managing budgets and schedules, conducting safety inspections and safety training, negotiating and reviewing contracts and agreements with vendors and contractors, implementing quality control programs, including remodel and capital improvement projects
  • Maintaining shop, equipment rooms, and storage areas in a neat, organized, and safe condition
  • Ordered parts and supplies in a cost-efficient manner and developed maintenance budget with manager
  • Completed all move-in and move-out inspections
  • Making repairs to appliances, apartments, common areas, and grounds including for emergency on-call rotation
  • Decreased apartment defect rate by 30% by implementing effective QC procedures
  • Decreased make-ready days by 25% by adopting a flexible schedule
  • Raised overall resident satisfaction survey for property through continuous positive feedback.

Education

Associate in Science - Fire Science

Allan Hancock College
Santa Maria, CA

Bachelor's degree - Marketing

Universidade Estacio de Sa
Vitoria, Brazil
01.2009

Bachelor's degree - International Relations

Universidade Vila Velha
01.2007

High School Diploma -

Escola Monsenhor Guilherme Schmitz
Aracruz, Brazil
01.2002

Certification

  • CAM (in-progress)
  • EPA I & II
  • CPO

Personal Information

Title: Regional Property Manager

Timeline

Regional Property Manager

Venterra Realty
11.2023 - Current

Community Manager

Venterra Realty
08.2022 - 10.2023

Police Officer (Sworn)

City of Port Orange Police Department
08.2021 - 07.2022

Community Manager

Continental Property Services
12.2020 - 07.2021

Community Manager

Advenir Living
11.2018 - 11.2020

ESL Teacher

Think Positive English School
09.2017 - 07.2018

Operations Coordinator

AHS Residential
09.2016 - 07.2017

Maintenance Supervisor

The Sterling Group
09.2016 - 07.2017

Operations Coordinator

Mr. Pool Care
07.2014 - 01.2015

Post Production Coordinator

Berman Braun/Showtime
03.2012 - 07.2012

Post Production Coordinator

Hell’s Kitchen 9,10,11/Fox/ Upper Ground Entertainment
03.2011 - 04.2013

Porter - Maintenance Tech - Service Manager

Archstone Apartments
11.2009 - 03.2011

Associate in Science - Fire Science

Allan Hancock College

Bachelor's degree - Marketing

Universidade Estacio de Sa

Bachelor's degree - International Relations

Universidade Vila Velha

High School Diploma -

Escola Monsenhor Guilherme Schmitz

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