Summary
Overview
Work History
Education
Skills
Timeline
Generic

ENZO MEM

Engineer
Mobile,AL

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

14
14
years of professional experience

Work History

Operations Manager

AIRBUS USA
Mobile, AL
01.2020 - Current
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Performed cost analysis for various projects to determine budget requirements.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Created corrective actions based on adverse KPI trends.
  • Conducted periodic assessments to evaluate company's financial performance.
  • Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
  • Monitored resource use to achieve set goals within budget constraints.
  • Measured and reviewed performance via KPIs and metrics.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Collaborated with team leaders on quality audits.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

Project Manager

BOMBARDIER Aerospace 700-7500
Toronto, Ontario
01.2015 - 12.2019
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Managed multiple projects with competing deadlines simultaneously.
  • Identified risks associated with each project and developed strategies for mitigating those risks.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Conducted periodic inspections of job sites for quality and progress.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
  • Created team objectives and roles with specific goals outlined for each individual.

Project Lead

Bombardier Learjet
Toronto, Ontario
03.2010 - 12.2014
  • Developed and implemented project plans, schedules and budgets.
  • Coordinated resources to ensure successful completion of projects.
  • Assigned tasks to team members and monitored progress.
  • Created project performance reports for management review.
  • Negotiated contracts between internal departments and external vendors as needed.
  • Performed risk assessments, identified risks, developed mitigation strategies, and monitored risk status on a regular basis.
  • Monitored costs associated with each project in order to maintain budget objectives.
  • Analyzed customer requirements in order to develop solutions that meet their needs.
  • Maintained accurate records of all project activities including changes, milestones achieved.
  • Trained end users on system usage after implementation is complete.
  • Evaluated processes used by the organization in order to identify areas for improvement.
  • Assembled project teams and assigned individual responsibilities to facilitate on-time completion of planned tasks.
  • Collaborated with engineers and project managers regarding design parameters for client projects.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Monitored performance of project team members to provide performance feedback.
  • Proposed, reviewed and approved modifications to project plans.
  • Created project status presentations for delivery to customers or project personnel.

Education

M.D. - Engineering Management

University
01-2005

Skills

  • Organizational Management
  • Business Development
  • Contract Management
  • Logistics Oversight
  • Document Control
  • Maintenance Planning
  • Health and Safety Compliance
  • Inventory Management
  • Performance Monitoring
  • Workflow Optimization
  • Marketing
  • Customer Service
  • Performance Reporting
  • Data Analysis
  • Budgeting and Cost Control
  • Microsoft Office Suite Expert
  • Troubleshooting and Problem Solving
  • Retail Operations Management
  • Inventory Control
  • Six Sigma Certification
  • Expense Reports
  • Performance Management
  • Team Building/Leadership
  • Budget Development and Management
  • Project Management
  • Risk Management
  • Team Leadership
  • Data Management
  • Workforce Management
  • Customer Relations Specialist
  • Finance Background
  • Microsoft Office Expertise
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
  • Planning and Implementation
  • Customer Relationship Management (CRM)
  • Supply Chain Management
  • Engineering
  • SAP Expertise
  • Invoice Processing
  • Quality Assurance Controls
  • Lean Manufacturing and Design
  • Operations Monitoring
  • HMS,CITRIX and NCR
  • Microsoft Office
  • Catia,Enovia 5
  • Blueprints and Schematics
  • Technical Drawings
  • IT Skills
  • Schematic Reading

Timeline

Operations Manager

AIRBUS USA
01.2020 - Current

Project Manager

BOMBARDIER Aerospace 700-7500
01.2015 - 12.2019

Project Lead

Bombardier Learjet
03.2010 - 12.2014

M.D. - Engineering Management

University
ENZO MEMEngineer