Proven track record in enhancing customer experience and security measures, notably with Douglas Elliman Property Management. Excelled in roles requiring strong work ethic, adaptability, and a team-player attitude. Demonstrated exceptional customer service and security awareness, contributing to a safer, more efficient environment. Achieved significant improvements in visitor satisfaction and operational smoothness. Pursuing a potential full-time role or internship that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Maintained security by verifying visitors and monitoring surveillance equipment. Provided information and guidance to visitors and residents. Was responsible for receiving and distributing mail, packages and deliveries. Coordinated taxi or other transportation services as needed. Acted as first point of contact for visitors to the building with emphasis on a high level of customer service for both residents and visitors. Was also responsible for some building level maintenance and helping residents with removal and storage of personal property.
Performed various activities geared toward maintaining a clean, safe and efficient site while supporting the overall project. Responsibilities included following instructions from supervisors and implementing construction plans, assisting skilled tradespeople in their duties, loading and unloading materials and equipment. Was required to work as part of a large team but also required to be able to work alone.
Responsible for greeting customers and providing them with the relevant information to help them make their purchase. Explaining what products might best suit the customers needs. Coordinated with other team members to make sure stock was of a suitable standard and readily available for customers to assess. Accepting and processing sales, handling cash and credit payments. Worked with management to respond to and resolve any customer complaints in a timely and appropriate fashion
Responded to customer requests for products and services. Resolved customer complaints with empathy resulting in repeat business. Worked with other team members to ensure all operations ran smoothly and effectively. Assisted in stocking and organizing inventory, ensuring adequate supplies for daily operations.