Years of Hospitality experience
Eon Li
PHILADELPHIA,PA
Summary
Accomplished culinary and hospitality professional with a Bachelor of Science in Culinary Arts and over 20 years of customer service experience, predominantly in the hotel industry. Trained as an intern at the renowned Morimoto Restaurant, I have advanced from entry-level roles to General Manager. In my most recent position as GM at a fusion Chinese and Japanese restaurant, I led teams through effective training, coaching, and hiring, developed innovative seasonal menus, and implemented robust SOPs and company handbooks. Recognized for my fast learning, strong work ethic, and accountability, I excel in maintaining high standards of sanitation, health code compliance, and budget control to drive operational success and profitability. My career goal is to build a fulfilling profession where I continue to grow and master my craft.
Overview
20
20
2
2
Certifications
Work History
General Manager
TESK VAC LLC (Veekoo)
05.2022 - Current
- Oversee daily operations to ensure efficiency and quality
- Develop and manage budgets, including cost control and revenue optimization, and review P&L to identify areas for improvement
- Ensured all records and data were filed properly
- Handling and conducting cash deposits accurately
- Hiring, training, and coaching staff and managing their schedules
- Developing company structure and handbook guidelines
- Implemented SOPs and continue to monitor results
- Ensure high levels of customer satisfaction by maintaining both food quality and service
- Address guest complaints and feedback promptly and effectively
- Collaborated with chefs to develop seasonal menus
- Negotiate with suppliers to secure the best prices and quality for products
- Ensured compliance with all local, state, and federal regulations and maintained accurate records and reports
- Handle emergencies and unexpected issues
- Develop and implement long-term business strategies
General Manager
North American Management Group LLC (Days Inn)
08.2015 - 04.2022
- Oversee daily operations to ensure smooth and efficient functioning of all departments
- Develop and manage budgets, including revenue forecasting and expense control
- Recruit, train, and supervise staff across all departments
- Ensure high levels of guest satisfaction by maintaining quality service standards
- Address guest complaints and feedback promptly and effectively
- Implement pricing strategies with the Sales Manager to optimize room rates and occupancy
- Negotiate with suppliers to secure the best prices and quality for products
- Ensured compliance with all local, state, and federal regulations and maintained accurate records and reports
- Handle emergencies and unexpected issues, such as natural disasters, security incidents, or staff shortages
- Regularly inspect guest rooms, public areas, and facilities to ensure they meet the hotel brand standards
Education
Bachelor of Science - Culinary Arts
The Restaurant School at Walnut Hill College
Philadelphia, Pennsylvania01.2009
Skills
- Microsoft Suite
- Google Workspace
- Cashier and Hotel POS system
- Customer Service Skills
- Team player
- Problem resolution
- Efficient multi-tasker
- Budget administration
Skills Interests Activities
Culinary Arts, Traveling, Music, Photography, Gundam Building
Certification
- SERVSAFE Food Protection Manager Certification
- Cost Control Certification
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
General Manager
TESK VAC LLC (Veekoo)
05.2022 - Current
General Manager
North American Management Group LLC (Days Inn)
08.2015 - 04.2022
Bachelor of Science - Culinary Arts
The Restaurant School at Walnut Hill College
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