EMMANUEL OSEI-AKOTO
Solutions Architect | Digital Finance & Payments | Alternative Banking | Payment Processing | Cross-Border Payments | Blockchain
Dubai,Dubai
Summary
Experienced Solutions Architect, Financial Technologist, and Digital Finance Professional with a special interest in Financial Inclusion Blind spots, Cross-Border Payments, and Blockchain. Emmanuel has over 12 years of designing, building, and implementing digital finance solutions globally with an excellent reputation for resolving problems and improving customer satisfaction.
Emmanuel has also successfully implemented several payment certifications and programs including Visa and MasterCard Certifications for Issuance and Acquiring, Payment Terminal Certifications, PCI-DSS, and ISO 27001 Certifications.
Researches digital finance and alternative banking solutions to build capital markets for the Fourth Industrial Revolution.
Core Competencies include Payment Switches Implementation and Certifications, Designing Payment Solutions for Cloud Deployments, Designing and Implementing Central Banks’ Clearing and Settlement Systems, Designing and Implementing Real-time/Instant Payments and Settlement Systems, Payments Security Reviews and Certifications, Payment Fraud Management, Payments Strategy, and Policy Implementation.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
26
26
Certificates
Work History
Group Chief Operations Officer
GTI Holdings
Dubai, Subai
05.2024 - Current
Head of PT Orchestration and SaaS
PayTabs Payment Services Provider, LLC.
Dubai, Dubai
10.2021 - 04.2024
- Designed Payment Orchestration Platform with capabilities to process over $25 billion volume of transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Provides guidance and strategy to Pre-Sales and Business Development team with customer-facing technical assistance
- Supervises Joint Requirements Planning Sessions to scope client’s business needs for implementation and deployment
- Designing and building customer demonstrations, preparing statements/scopes of work, and guiding/delivering Proof of Concepts
- Conducts/Approves technical reviews and signs-off solution design, configurations/implementations, integrations/interoperability, and delivery of costs assessments to ensure is in line with initial design and agreed on scope
- Supervises technical handover of sales to project team, mainly on pre-defined specifications and documentation
- Serves as escalation point for project managers, and implementation team
- Leads technical solution specifications, proposal writing, and tender responses
- Providing technical guidance and operational subject matter expertise on PayTabs software products to sales and distributor teams to respond to Requests for Proposals or solution capabilities responses
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Conducted research, gathered information from multiple sources and presented results
- Created plans and communicated deadlines to complete projects on time
- Identified issues, analyzed information and provided solutions to problems
- Prepared variety of different written communications, reports and documents
- Led projects and analyzed data to identify opportunities for improvement
Head of Pre-Sales, EMEA
Euronet Worldwide Inc
Dubai, Dubai
09.2019 - 09.2021
- Provided technical guidance and operational subject matter expertise on Euronet software products to Euronet sales and distributor teams.
- Managed over 15 RFI and RFP responses by writing Proposals or providing Solution capabilities.
- Collaborated with Euronet’s Development, Implementations, and Sales teams, related to business needs of clients and prospects, and translated over 50 business needs into definable objectives.
- Lead over 25 Joint Requirements Planning Sessions to scope client’s business needs for implementation and deployment.
- Communicated product quality and market comparisons by creating sales presentations
- Led solution-selling strategy initiatives to maximize sales of REN Platform.
- Managed about 20 accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Maintained up-to-date knowledge of competitor products and pricing in market served
Chief Technology Officer
PaySwitch Company Limited
Accra, Greater Accra
11.2015 - 09.2019
- Founded PaySwitch Company Limited
- Designed, Certified, and implemented first combined mobile money and Visa/Mastercard Contactless POS Terminals in Ghana.
- Deployed over 500 of these terminals to about 5 Banks and over 100 Merchants
- Oversees all technology projects and strategies
- In charge of certifications and compliance programs
- In charge of all financial technology products and services offered by PaySwitch
- Laid out complete business continuity plan to maintain data protection in event of natural disasters or long-term outage
- Managed company-level architecture, platform, and data configuration processes, and implementation protocols
- Facilitated ongoing team development and growth through training and professional skills enhancement
- Briefed executives on technology risks and suggested ways to alleviate concerns
- Collaborated with cross-functional intra-company teams to provide mutually beneficial outcomes
- Coordinated third-party vendors and client IT teams to seamlessly deliver effective solutions
- Completed and submitted monthly and yearly reports to support executive decision making
- Tested security technologies on regular basis and implemented network penetration assessment tools
- Maintained high-level knowledge of current and emerging technology development and applications
- Designed enterprise-level technological blueprints and system architectures
- Provided project leadership in dynamic technology-driven environment with multiple priorities
- Supported current and emerging programs through interactions with high-level customers, business partners, and external vendors
- Directed engineering team's complex project development and functionality objectives
- Embraced macro-level strategic decisions and micro-level implementation
- Supported current and emerging programs through interactions with high-level customers, business partners, and external vendors
- Directed POS Terminal engineering team's complex project development and functionality objectives
- Maintained thorough understanding of all key and current technologies, platforms, and trends
- Collaborated with third-party vendors to implement new Payments Processing system
Head of E-Payments and Systems Integrations
TBP Pan-Africa Group
Accra, Greater Accra
03.2015 - 09.2016
- Managed TBP’s E-Payments and System Integrations both In-House and for Partner banks in Ghana and other areas when required
- Completed Payments integrations for 3 banks in 3 countries.
- Provided support function to TBP Development Team in South Africa
- Liaised with customers to understand their systems with view of how best to integrate into their systems without compromising their security and data.
- Carried out day-to-day duties accurately and efficiently
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor
Service Assistant
EProcess International SA
Accra, Greater Accra
01.2011 - 02.2015
- Administration, Real-Time Processing Systems
- Upgrade and Patch Management
- Resolving reported issues associated with System
- Administration of Clearing and Settlement Systems for bank affiliates in over 28 countries.
- Performing daily processing
- Resolving escalated issues associated with clearing and System
- Administration of Fraud Management System
- Upgrade and Patch Management
- Writing/Reviewing fraud rules
- Resolving issues reported concerning performance of rules and system as whole
- Administration of Card Security Module
- Scenario configuration and customization per request
- Resolving escalated issues associated with Pin Production and System performance
- First-level support for HSMs connected to various Card Suite Applications (RTPS/CSM/etc.)
- Resolving Escalated Card Customer problems
- In charge of testing across various Card Systems
- In charge of Card System Projects
- In charge of PCI-DSS compliance within Card Systems Unit/Team
- Assisted card fraud and risk management teams to investigate and review fraudulent transactions.
- Collaborated with team members to achieve target results
Education
Master of Science - Data Science
Woolf University
Malta 11.2023 - Current
Certified Digital Finance Practitioner -
Digital Frontiers Institute, Tufts University
Cape Town, South Africa 01.2020 - 01.2023
Diploma - Business Computing
Ghana-India Kofi Annan Center of Excellence
Accra, Ghana 04.2009 - 05.2010
Skills
Critical Thinking
undefinedCertification
Certified Blockchain and Finance Professional, Blockchain Council
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
A tiger does not shout it's tigritude. It acts.
Prof. Wole Soyinka
Timeline
Group Chief Operations Officer
GTI Holdings
05.2024 - Current
Master of Science - Data Science
Woolf University
11.2023 - Current
Certified Digital Finance Practitioner, Digital Frontiers Institute
01-2023
Certified Blockchain and Finance Professional, Blockchain Council
09-2022
Certified Blockchain Expert, Blockchain Council
07-2022
Digitizing Humanitarian and Social Assistance, Digital Frontiers Institute
06-2022
Instant and Inclusive Payment Systems, Digital Frontiers Institute
05-2022
Certified Level 2 Solutions Architect, The Open Group
05-2022
Digital MSME Finance, Digital Frontiers Institute
04-2022
Digitizing Agriculture, Digital Frontiers Institute
04-2022
Instant Inclusive & Interoperable Beyond Finance, Digital Frontiers Institute
04-2022
Designing and Deploying Technology for IIPS Systems, Digital Frontiers Institute
12-2021
Mobile Money Operations, Digital Frontiers Institute
10-2021
Product Management for Fintech, Digital Frontiers Institute
10-2021
Head of PT Orchestration and SaaS
PayTabs Payment Services Provider, LLC.
10.2021 - 04.2024
Blockchain and Cryptocurrency, Digital Frontiers Institute
07-2021
Understanding and Managing Risk, Digital Frontiers Institute
06-2021
Financial Inclusion: Searching for Impacts, Digital Frontiers Institute
05-2021
Leading Digital Money Markets, Digital Frontiers Institute
12-2020
Artificial Intelligence in Finance, Digital Frontiers Institute
11-2020
Digital Identity, Digital Frontiers Institute
10-2020
Cyber Security, Digital Frontiers Institute
08-2020
Digital Finance for All, Digital Frontiers Institute
08-2020
Blind Spots: Gender in Digital Financial Services, Digital Frontiers Institute
07-2020
Consumer Protection as Business Strategy, Digital Frontiers Institute
07-2020
Certificate in Digital Money, Digital Frontiers Institute
05-2020
Certified Digital Finance Practitioner -
Digital Frontiers Institute, Tufts University
01.2020 - 01.2023
Head of Pre-Sales, EMEA
Euronet Worldwide Inc
09.2019 - 09.2021
Chief Technology Officer
PaySwitch Company Limited
11.2015 - 09.2019
Head of E-Payments and Systems Integrations
TBP Pan-Africa Group
03.2015 - 09.2016
Business of Fraud Risk Management, Visa University
06-2011
VisaNet Operations Management, Visa University
06-2011
EMV Migration Impacts, Thales Digital Identity and Security (Ex Gemalto)
03-2011
Service Assistant
EProcess International SA
01.2011 - 02.2015
Diploma - Business Computing
Ghana-India Kofi Annan Center of Excellence
04.2009 - 05.2010
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