Eric Palmatier
Director Of Network Telecommunications
Orem
Summary
Talented networking and telecommunications leader with expertise in cross-functional team building, engineering project management, and the management of multi-million dollar operations. Empowering employees to independently handle daily functions, work with multiple teams, and produce products which meet business and customer needs. Empathetic and inspirational mentor with exceptional management abilities and a structured and results-driven approach. Strategic engineering manager skilled in guiding the full cycle of product development. Demonstrated skill in translating technical requirements to business solutions. Successful decades-long record of building positive relationships with internal and external stakeholders.
Overview
33
33
years of professional experience
5
5
Certifications
Work History
Manager - Network Technology
LVT - LiveView Technologies
12.2023 - Current
- Drawing on extensive expertise in telecommunications management, network technology, and data connectivity to ensure the seamless operation of LVT's connectivity platforms with a focus on security, reliability, and efficiency
- As the head of LVT's Network Technology team, overseeing the management of multiple operational and engineering systems
- Responsibilities include designing and testing robust network configurations and technologies, such as local networking solutions, private cellular systems, LEO satellite connections, and large-scale private cellular networks
- Managing multiple platforms and accounts, interacting with vendors, manufacturers, and service providers, and providing insight and analysis on the telecommunications industry as it pertains to LVT
- Continuously modifying LVT's data service offerings to cater to new markets and customer profiles, while also building private cellular networks in collaboration with Verizon, AT&T, FirstNet, and other key partners
- Negotiating favorable pricing agreements with new and existing service providers and other vendors, contributing to cost efficiency and operational effectiveness
- Tracking and reporting on data usage individually and across a fleet of tens of thousands of simultaneous connections
- Collaborating with internal engineering teams to identify and rectify data usage issues to improve overall network efficiency
- Continuously optimizing our existing configurations while building new network structures
- Evaluating cutting-edge network topologies, modem modules, satellite services, cellular technologies, and related hardware to ensure systems remain at the forefront of technological advancements
- Developing comprehensive systems, training modules, and documentation to bolster operational excellence
- Creating resources that enhance our company's understanding of unit functionality, platform management, disaster recovery protocols, and troubleshooting methodologies.
Edge Connectivity Administrator
LVT - LiveView Technologies
11.2020 - 12.2023
- Improved efficiency and reduced costs of accounts without compromising quality or performance
- Developed and implemented Envoy, LVT's exclusive data network, transitioning the company to a more robust connectivity platform
- Managed service provider accounts and fleet management platforms
- Created, enhanced, and maintained gateway configurations for optimal performance, redundancy, and uptime
- Coordinated with the integrations team on new gateway testing and onboarding
- Developed connectivity certification and remote cellular site assessment processes
- Analyzed and addressed usage trends and cellular performance across the entire fleet
- Acted as the company's cellular subject matter expert internally and externally
- Assisted with support and engineering escalations related to cellular connectivity and hardware
- Reviewed and approved engineering changes related to cellular technology.
- Registered the LVT network as critical infrastructure with CISA and the Department of Homeland Security under the federal WPS and GETS programs
Business Owner
Self-employed
01.1992 - Current
- Owner or partner in multiple businesses:
- 1992 - 2002: Co-Founder of Future Computers IT service, computer sales, server maintenance, modem connectivity, software installation
- 1994 - 2020: Freelance Writer Technical writing, satirist, and author of fiction
- 2011 - 2013: Up In The Night Online specialty lighting retailer - large distributor of Fairy Berries by Fortune Products
- 2018 - Current: The Ham Badgers Creating custom name badges and signs, emblem creation, engraving
- 2019 - 2020: Gadwiz Technical Handyman Repairs on rental homes, security and technology installation
- 2011 - Current: Gadwiz Business Services, Consultation, and Investigations
SMB Account Executive
Verizon
01.2017 - 01.2019
- Managed business sales for a large North Carolina territory, specializing in traditional cellular sales, connected IoT devices, internet redundancy, and GPS/telematics systems
- Collaborated with retail sales employees, SMB, and B2B sales teams within the territory to generate and manage sales, ensuring alignment with local and national business objectives
- Proactively drove self-generated sales through field activities, cold calls, and online lead conversion
- Utilized Salesforce, internal Verizon resources, and other CRM platforms to track and optimize sales processes and customer relationships.
Solutions Specialist
Verizon
06.2015 - 01.2017
- Led district business sales by forming and mentoring a group of high-performing solutions specialists focused on business sales
- Trained district staff on business programs, data connectivity devices, telematics, and various Verizon products to enhance their sales effectiveness
- Assisted in the sales management of staff at the Spanish Fork, Utah retail location, driving performance and achieving sales targets
- Exceeded sales expectations across all key performance indicators, particularly in business growth
- Held the distinction of highest monthly retail to business growth in the nation for many years, drawing the attention of Verizon leadership from various parts of the country.
Solutions Manager
Verizon
11.2014 - 06.2015
- Managed sales and operations for the Spanish Fork, Utah, sales location
- Oversaw employee sales management, business sales, operations, inventory management, team training, and customer support
- Played a key role in the district management team, providing support to other stores and employees with sales tracking, inventory, and staffing
- Implemented effective sales strategies and operational procedures to optimize performance and achieve business goals
- Trained and developed team members to enhance their skills and drive sales success
- Ensured high levels of customer satisfaction through excellent service and support.
Solutions Specialist
Verizon
08.2009 - 11.2014
- Drove business sales as a dedicated sales representative across multiple Verizon retail locations over many years
- Achieved consistent district and area leadership in business sales, exceeding targets and driving revenue growth
- Assisted in management duties, providing guidance and support to retail teams to optimize operational efficiency and customer satisfaction
- Played a key role in training new and existing employees on business sales strategies, product knowledge, and customer service best practices
- Fostered a customer-centric environment, ensuring high levels of customer satisfaction and loyalty through personalized solutions and exceptional service.
Assistant Sales Manager
Verizon
04.2009 - 08.2009
- Supported sales and operations at the local flagship Verizon retail location, ensuring smooth daily operations and exceptional customer service
- Managed employee sales performance, business sales initiatives, and inventory management to meet or exceed sales targets
- Collaborated with the district management team to optimize sales tracking, inventory control, and staffing across multiple stores
- Implemented effective sales strategies and operational procedures to enhance productivity and achieve business objectives
- Trained and coached team members to improve their sales techniques, product knowledge, and customer engagement skills
- Upheld high standards of customer satisfaction through personalized service and timely resolution of inquiries and issues.
Senior Sales Representative
Verizon
08.2004 - 04.2009
- Led sales initiatives as a Senior Sales Representative and Certified Business Specialist at multiple Verizon locations, navigating challenging market conditions in the early days of the cellular telecommunications industry
- Consistently achieved in business technology sales, creating strong sales results during a period of technological transition and market resistance
- Provided strategic guidance and support to our team, enhancing customer satisfaction through effective sales practices
- Played a pivotal role in training new and existing employees on advanced business sales strategies, cutting-edge hardware, emerging technology, product features, and customer service excellence
- Cultivated a customer-centric environment, ensuring high levels of satisfaction and loyalty by tailoring solutions to meet evolving customer needs and preferences
- Successfully promoted and educated customers on emerging technologies, overcoming initial resistance to innovations such as text messaging, cellular internet connectivity, camera phones, PDAs, and other mobile devices.
Project Manager - Community Education
Utah Valley University
11.2002 - 10.2004
- Directed the creation, staffing, marketing, development, administration, and management of hundreds of community education courses across a wide assortment of subjects, including professional computer skills, art, dance, photography, finance, and carpentry
- Employed and managed a diverse team of over 60 adjunct educators to deliver over 120 courses at the university's campus as well as at satellite locations and businesses, ensuring high-quality instruction and learner satisfaction
- Developed comprehensive course curricula and materials, tailoring educational content to meet community needs, instructor expertise, and local interests
- Designed and implemented effective marketing strategies to promote courses, resulting in increased enrollment, community engagement, and high course evaluations
- Administered course schedules, locations, and logistics to ensure smooth operations and optimal learning environments
- Created a new community education center on campus, complete with an auditorium, computer lab, photography studio, and flexible classrooms that could be altered depending on the class size
- Taught computer courses, providing hands-on instruction and support to students of varying skill levels
- Developed a series of accredited, certified computer skills courses marketed to working professionals.
Manager
Capitol City Lumber Company
08.1998 - 05.2002
- Managed the company's hardware division operations, including purchasing, pricing, inventory, stocking, sales, and related staffing.
Manager
Miller's Ace Hardware
02.1993 - 08.1998
- Managed hardware store daily operations, weekly purchasing and stocking, efficient planogramming, inventory management, sales operations, and weekly staffing initiatives.
Education
Associate of Science - Electrical Engineering Technology
North Carolina State University
Raleigh, NC 1994.01 - 1996.05
Skills
Information Technology
Product Management
Program Management
Cellular Networking
Certification
Certificate of Education, Microsoft Office
Publications
The Mormon Tabernacle Enquirer
Timeline
Manager - Network Technology
LVT - LiveView Technologies
12.2023 - Current
Cradlepoint Certified Network Associate
03-2022
Edge Connectivity Administrator
LVT - LiveView Technologies
11.2020 - 12.2023
SMB Account Executive
Verizon
01.2017 - 01.2019
Solutions Specialist
Verizon
06.2015 - 01.2017
Solutions Manager
Verizon
11.2014 - 06.2015
Solutions Specialist
Verizon
08.2009 - 11.2014
Assistant Sales Manager
Verizon
04.2009 - 08.2009
Senior Sales Representative
Verizon
08.2004 - 04.2009
Certificate of Education, Microsoft Office
05-2004
Certificate of Education, Adobe Photoshop
05-2004
Certificate of Education, Adobe Illustrator
05-2004
Project Manager - Community Education
Utah Valley University
11.2002 - 10.2004
Manager
Capitol City Lumber Company
08.1998 - 05.2002
Licensed Amateur Radio Operator, N4EZX
11-1995
Manager
Miller's Ace Hardware
02.1993 - 08.1998
Business Owner
Self-employed
01.1992 - Current
Associate of Science - Electrical Engineering Technology
North Carolina State University
1994.01 - 1996.05
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