Epata Taylor
Sunrise,FL
Overview
24
24
years of professional experience
Work History
Customer Service
BlueStream
08.2018 - Current
- Strong computer skills Manage multiple tasks in a transaction of high volume base environment
- Pass required courses for Compliance
- Proactively access customer issues, circumstances, problem, Expectations and needs
- Take ownership of each customer contact and partner with other department to successfully resolve their issues.
Claims Specialist
Aetna
Plantation, FL
08.2017 - 01.2021
- Investigated and analyzed requirements to improve timeliness of reports to customers.
- Oversaw regulatory and strategic initiatives to ensure accuracy of medical claims.
- Acted as intermediary between insurance companies and customers, including researching and assessing information to determine validity of claims.
Enrollment Advocate
Convey Health Solutions
Deerfield Beach, FL
11.2016 - 03.2017
- Help Potential Client enroll into New Insurance Plan for 2017, help with process with application and send to market Place for assistance with help if needed.
- Also did Billing, Process payment to member account, and update account information.
Enrollment Agent
Simple Health
Boca Raton, FL
09.2015 - 12.2015
- Enroll Customer into Supplemental Medical and dental Plan.
Customer Liaison
Jet Blue Airlines
Fort Lauderdale, FL
10.2010 - 03.2014
- Custodial devices and customer relations.
- Handled and resolved guest complaints by maintaining a positive experience for passengers by maintain a hassle free personal item recovery process.
Lead Customer service Advocate
Convergys Corporation
Tamarac, FL
08.2009 - 10.2010
- Worked closely with support team, customers and field technicians to resolved customers complaints maintaining a positive multi-media experience for subscribers.
Customer services Retention Clerk
Interactive Responsive Technology
Fort Lauderdale, FL
12.2008 - 08.2009
- Resolved customer complaints, effectively processed payments and restored services and completed products ordering.
- Created repeat business module by developing long-term relationships with regular customers in order to retain customers.
Bank Teller
Wachovia/Wells Fargo Bank
Coral Springs, FL
02.2002 - 02.2006
- Handled accounts, Accept deposits, cashed checks, and processed withdrawals, issues negotiable items (cahiers checks, money orders and traveler's checks, Atm Custodian.
Timeline
Customer Service
BlueStream
08.2018 - Current
Claims Specialist
Aetna
08.2017 - 01.2021
Enrollment Advocate
Convey Health Solutions
11.2016 - 03.2017
Enrollment Agent
Simple Health
09.2015 - 12.2015
Customer Liaison
Jet Blue Airlines
10.2010 - 03.2014
Lead Customer service Advocate
Convergys Corporation
08.2009 - 10.2010
Customer services Retention Clerk
Interactive Responsive Technology
12.2008 - 08.2009
Bank Teller
Wachovia/Wells Fargo Bank
02.2002 - 02.2006
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