Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Affiliations
Certification
Timeline
BusinessDevelopmentManager
Erin Cronin

Erin Cronin

Bedminster,NJ

Summary

A dedicated, team-oriented leader with an impressive background with 23 years in telecommunications, performance consulting, and training management. Skilled in building strong connections with cross-functional teams, driving business growth, and optimizing training outcomes. Committed to delivering outstanding customer experiences and championing continuous improvement in engaging training methodologies. Experienced in managing and evaluating training programs for a large organization, focusing on execution strategies, efficient project management, and data-driven decision-making processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience
2
2
Certification

Work History

Director Learning and Development

AT&T
01.2021 - Current
  • Supervising, directing, and approving the instructional design, development, delivery, and evaluation of training solutions for employees and 10,000 center employees
  • Supervises highly qualified Lead Training Performance Consultants and Curriculum Managers remotely
  • Utilize delivery platforms such as Axonify and Aptara
  • Ensure projects are prioritized and managed at the highest level of detail
  • Responsible for the direct supervision, workload management, coaching and performance reviews of direct reports
  • Decision-making for team structure and compensation decisions
  • Ensures development through extensive classroom observation, timely and effective feedback, and coaching
  • Skillful management of resources to ensure ongoing education and skill building of team
  • Develops evaluation or strategic initiative strategies and plans
  • Meet training design, delivery and evaluator needs to determine key resources
  • Coaches' trainers in training techniques, curricula design, and leadership skills
  • Supervise team responsible for implementing training programs & policies.

Associate Director Learning & Development

AT&T
01.2020 - 01.2021
  • Delivery & Lead Training Performance/Curriculum
  • Generated approximately $10.5M in incremental sales revenue (LTV) and cost avoidance by providing various training initiatives
  • Liaison between the client organization and the Learning and Development organization
  • Understand the client's business goals and identifying training solutions to improve business results
  • Proactively identify employee performance improvement opportunities that enable employees to perform their jobs and deliver business results specific to client supported
  • Recommend training, administering the training plan, and overseeing all training programs for the client organization
  • Consult client leadership on all aspects of training, including determining priorities and influencing budgets
  • Guides the maintenance and customization of training programs to align with the client's needs, including culture, vision, and budget.

Associate Director

AT&T University
01.2008 - 01.2020
  • Executed strategic product and service training for the Retail sales channel for the NY/NJ, Great Lakes, and Puerto Rico Markets, ensuring a comprehensive understanding of offerings
  • Supervisor of highly qualified consultant-delivery instructors for the Retail Organization
  • Ensure development of consultants-delivery through extensive classroom observation, timely and effective feedback and coaching, and skillful management of resources to ensure ongoing education and skill building of consultants
  • Coached, developed, and certified instructors on effective delivery techniques, emphasizing adult learning theory and methodology in a virtual environment
  • Identify and determine best approach with performance consultants and line management to meet training delivery needs utilizing key resources.

Education

Business Management

University of North Carolina At Wilmington
Wilmington, NC

Aviation Management And Operations

Mercer County Community College
Trenton, NJ

Skills

  • Leadership and Team Management Learning and Development Strategies
  • Employee Development Strategies Performance Analysis and Improvement
  • Relationship Management Organizational Change Management
  • Retail Management Data- driven Decision Making
  • Instructor Coaching
  • Student Retention
  • Employee Engagement
  • Multicultural Leadership
  • Interactive Learning
  • Strategic Goals
  • Performance Management
  • Adult Learning Principles

Accomplishments


  • Better Up Corporate Development Program 2023
  • Connection Award 2020 Q4, 2021 Q3 & Q4, 2022 Q3, 2023 Q2
  • Individual Performance Incentive Award 2015 - 2020
  • Key Contributor Award 2009 - 2015
  • AT&T Presidents Club 2007, 2008
  • Regional Employee Resource Group – Leadership Academy Award - 2014
  • Presidential Volunteer Service Award (Gold) 2010-2019, 2022
  • Service Excellence Award Winning Nominator 2018, 2019
  • Private Pilot Certification (1993)

Additional Information

  • 3 Better Up Corporate Development Program 2023
  • Connection Award 2020 Q4, 2021 Q3 & Q4, 2022 Q3, 2023 Q2
  • Individual Performance Incentive Award 2015 - 2020
  • Key Contributor Award 2009 - 2015
  • AT&T Presidents Club 2007, 2008
  • Regional Employee Resource Group – Leadership Academy Award - 2014
  • Presidential Volunteer Service Award (Gold) 2010-2019, 2022
  • Service Excellence Award Winning Nominator 2018, 2019

Affiliations

  • AT&T Diversity, Equity and Inclusion Council Jan 2022 – Present
  • LEAGUE @ AT&T NY/NJ Vice President supporting the LGBTQ+ community 2008-2012

Certification

  • Korn Ferry Leadership Coaching 2023
  • Private Pilot License 1993

Timeline

Director Learning and Development

AT&T
01.2021 - Current

Associate Director Learning & Development

AT&T
01.2020 - 01.2021

Associate Director

AT&T University
01.2008 - 01.2020

Business Management

University of North Carolina At Wilmington

Aviation Management And Operations

Mercer County Community College

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Erin Cronin