Ephesia Vazquez-Rescalvo
Las Vegas,Nevada
Summary
Reliable business professional with 5 years of experience in project management and process improvement. Demonstrates success in streamlining business operations, including leading projects that enhanced operational efficiency by 20%. Skilled in developing and implementing employee training programs, resulting in a 15% increase in productivity and improved team member retention. Adept at analyzing data to identify trends and devise strategies to maximize efficiency.
Overview
10
10
years of professional experience
Work History
Patient Experience Specialist - Trainer
Sono Bello
08.2019 - Current
- Greets patients and visitors upon arrival, building rapport and contributing to increased patient retention.
- Proficiently utilize Zenoti to schedule patients for routine follow up appointments and procedures.
- Provides ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and patient care.
- Assist management with operational decisions regarding center flow and daily operations.
- Coordinate and travel to various company locations to provide operational training and coverage.
- Develop and edit training manuals, multimedia visual aids, and other educational materials.
- Streamline HR processes including new hire onboarding, orientations, and training.
- Prepare and distribute training materials including manuals, handouts, and online tutorials.
- Deliver virtual new employee onboarding and training sessions via Microsoft Teams to 5 or more attendees per session.
- Develop and utilize surveys to identify and address training needs.
- Communicate all learning and performance objectives, schedules, and training assessments to executive leadership.
Director Of Client Care
Ideal Image Medical Spa
05.2018 - 08.2019
- Adhere to strict HIPAA guidelines, ensuring protection of patient privacy.
- Managed master calendar, and implemented new appointment scheduling system, reducing booking errors by 25% and improving client satisfaction.
- Managed over 50 patient calls daily using multi-line phone system directing calls and messages to relevant personnel.
- Organize and prepare paperwork such as charts and reports to meet specific patient needs.
- Verify patient data and health history to ensure patients safety.
- Handle complaints and provide appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Organize and host monthly sales events to promote services and engage with client base.
- Introduce client feedback surveys and utilize insights to enhance services, resulting in 15% increase in client retention.
Makeup Artist - Sales Associate
NYX Professional Makeup
11.2017 - 05.2018
- Provide makeup services to clients consistently following hygiene and safety procedures.
- Received 2 awards for most positive customer reviews due to exemplary service.
- Evaluate inventory and delivery needs, optimizing strategies to meet customer demands.
- Exceed personal sales and data capture goals, contributing to overall business key performance indicators.
- Maintain accurate cash drawers by checking for counterfeit bills and keeping adequate change.
- Play active role in company events and promotions.
Key Holder - Supervisor
ANGL
11.2017 - 05.2018
- Handle administrative tasks efficiently including; scheduling employees, preparing bank deposit, and drafting sales reports.
- Train and supervise new and tenured employees to apply best practices in customer service and store operations.
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implement daily operating protocols to keep store clean, adequately stocked, and well-organized.
- Decrease inventory shrinkage, and daily cash discrepancies by closely monitoring daily sales operations.
Cashier Sales Associate
Sephora
06.2016 - 01.2017
- Effectively handle cash, credit, debit, and personal check transactions.
- Collect, verify, and enter customer data to fulfill shipments for online orders in store.
- Mentor other store employees in customer service and assistance to help increase overall customer satisfaction.
- Consistently verify identification for credit card purchases meeting strict legal standards to protect store operations and minimize risk to customers.
- Manage merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Increased sales by offering advice on purchases and promoting additional products.
Assistant Manager
Francesca's
08.2015 - 08.2016
- Awarded promotion from Team Leader to Assistant Manager after four months of employment with company.
- Managed payroll, team schedules, and PTO requests, ensuring accurate and timely processing.
- Maintain team efficiency by strategically delegating daily activities, monitoring staff performance, and rewarding positive contributions.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentor and train team members to enhance professional development and accountability in workplace.
- Develop loyal and highly satisfied customer base through proactive management of team customer service strategies.
Key Holder - Supervisor
Bohme
12.2013 - 04.2015
- Awarded advancement to Key Holder - Supervisor position after 6 months of employment.
- Train new employees and mentor tenured team members to boost performance and enhance sales revenue.
- Manage store personnel by delegating tasks and supervising daily operations.
- Develop and update spreadsheets and databases to track, analyze and report on performance and sales data.
- Estimate expected changes in business operations and make proactive adjustments to employee schedules and inventory quantities to meet business needs.
- Coach employees in successful selling methods and encouraged cross-selling for additional products and services.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Education
High School Diploma -
South West Career And Technical Academy
Las Vegas, NV06.2014
Skills
- Business Operations and Process Improvement
- Administrative Support and Coordination
- Customer Service and Rapport Building
- Excellent Oral And Written Communication
- Proficient in Multi-line Phone and 10-Key
- Data Entry and Reporting
- Proficient in Microsoft Office and Google Suite
- New Employee Onboarding and Training
- Workshop and Training Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Patient Experience Specialist - Trainer
Sono Bello
08.2019 - Current
Director Of Client Care
Ideal Image Medical Spa
05.2018 - 08.2019
Makeup Artist - Sales Associate
NYX Professional Makeup
11.2017 - 05.2018
Key Holder - Supervisor
ANGL
11.2017 - 05.2018
Cashier Sales Associate
Sephora
06.2016 - 01.2017
Assistant Manager
Francesca's
08.2015 - 08.2016
Key Holder - Supervisor
Bohme
12.2013 - 04.2015
High School Diploma -
South West Career And Technical Academy
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