Ephraim Madam
Quincy,MA
Summary
Quality‑focused QA leader with a proven history of boosting software quality and processes, guiding cross‑functional teams to deliver high‑value products, and eager to grow in an innovation‑driven, learning‑oriented organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Assurance Lead (Onsite)
Oracle Financial Services Software
06.2024 - Current
- Led quality assurance initiatives to enhance product reliability and compliance with industry standards.
- Developed and implemented testing protocols to ensure software functionality and performance.
- Mentored QA team members, fostering skills in automated testing tools and methodologies.
- Collaborated with cross-functional teams to identify root causes of defects and drive corrective actions.
- Collaborated with cross-functional teams to ensure seamless integration of QA efforts into product development lifecycle.
- Mentored junior team members in quality assurance best practices, fostering a culture of continuous improvement.
- Designed test plans based on project requirements, ensuring comprehensive validation of functionality according to specifications.
- Project Description : Upgrading a State Street collateral-connectivity app: backend moves to Java, frontend to a React single-page UI. The system streamlines straight-through processing by linking loan and collateral data while managing users and permissions via a Flex-menu interface. Key interdependent modules: Loan Collateral Management, Delivery Management System, Secure Trade Management, and the Security Finance Dashboard.
Quality Assurance Engineer
Oracle Financial Services Software
10.2018 - 06.2024
- Understanding epics and stories
- Participate in Backlog, white board and Iteration planning meetings.
- Prepared Scenarios and Test Case by analyzing stories.
- Preparation of Test Execution Traceability Matrix by using ALM.
- Prepared sign‑off documents for PROD Releases
- Test data setup for testing.
- Prepared SQL queries to retrieve and validate the data from UI.
- Executed Functional and Regression test cases.
- Defect Analysis and Reporting on ALM.
- Status reporting on daily standup meeting and weekly status meeting.
- Developed and executed test plans to ensure software quality for financial applications.
- Collaborated with cross-functional teams to identify and resolve defects in software releases.
Engineer
Virtusa Polaris
09.2016 - 09.2018
- Worked as a shift lead and guided the team members whenever required.
- Providing Batch Support 24/7 both Intraday and EOD ensuring smooth BAU meeting SLA without any stoppers or delay
- Sending the timely RAG reports and batch estimation sheet which comprises of all the defects and statuses of the flex and partners batches to the higher management.
- Tracking Technical Issues and logging defects in HP QC Tool for the failures identified in the EOD/BOD batch items.
- Checking the NDM logs for reception of file from upstream systems.
- Overnight support for End of Day (EOD) batches, making sure smooth run of the batch and meeting all the required SLA's
- Escalating to the higher management and involving the concerned teams in the triage call to resolve the batch related issue.
- Monitoring the files received from partners and processing them in flex.
- Updating the KEDB.
- Providing the files from flexibus server to testing team whenever they request.
- Project Description : This project involves UAT & SIT support for FLEXCUBE across 130+ LATAM branches: run EOD/MEO/YEO batches, apply fixes, customize reports, optimize performance, and resolve critical banking‑transaction issues before go‑live.
Service Delivery Engineer
Virtusa Polaris
09.2015 - 08.2016
- Providing Production Support 24/7 both Intraday and EOD ensuring smooth BAU meeting SLA without any stoppers or delay
- Alerts monitoring with proper resolution and action
- Expertise in ticketing systems like SN (Service Now)
- Overnight support for End of Day (EOD) batches, making sure smooth run of the batch and meeting all the required SLA's
- Preparing SQL Queries whenever user requests FLEXCUBE production data
- Tracking Technical Issues, Identifying resolutions jointly with Application Vendor and/ or Infra Systems Vendors, Server / OS / experts through ticketing systems called FMS (Fix Management System) & SN (Service Now)
- Frequent interaction with users for quickly resolving the issues.
- Participating in Discussions, Conflict Resolutions, tracking all deliverables, monitoring and escalating.
- Checking the NDM logs for reception of file from upstream systems.
- Escalating to the higher management and involving the concerned teams in the triage call to resolve the batch related issue.
- Project Description : This project involves in the production support of back-office core application called FLEXCUBE. L1 production support for FLEXCUBE in 50+ EMEA countries: triage SN/INC tickets, deliver data/setup guidance, customize reports, optimize performance, and resolve critical EOD/MEO/YEO issues.
Software Engineer
Virtusa Polaris
03.2014 - 08.2015
- Involved in Documentation, Analysis, UT, IUT, Regression Testing, Test case writing w.t.r.t functional coverage of the application (end to end manual testing)
- Involved in Unit Testing for 50 EMEA branches.
- Incident management and change deployment management for UAT environment
- Resolving issues found in SIT and UAT
- Developing Microsoft Visio’s based on the required CR document provided by the client.
- Mark BOD (begin of day)/EOD (end of day) for payments i.e if any payments comes after the EOD is marked then that payment is delivered to downstream on next day BOD.
- Good at root file analysis (Log File Analysis), thereby making it easier for development team to fix the issues.
- Debugging the code
- Project Description : RCX payment gateway: ingests multi‑country payments, runs Visio‑defined format and field validations, then routes validated transactions downstream via MQ or standardized files.
Education
B.Tech - Electronics & Communication Engineering
Jawaharlal Nehru Technological University
01.2013
Skills
- Programming Languages: C, Java
- Tools: Eclipse – Java EE, Microsoft Visio, HP QC, ITRS, Jira
- Oracle 11g database administration
- Proficient in Windows XP and UNIX
- Automation tools: HP UFT, Ranorex, Tricentis Tosca
- Data testing management
- Software development process
- Defect management and documentation
- Agile methodologies expertise
- Effective team collaborator
Certification
Oracle Cloud Infrastructure (OCI) Foundations Associate – Certified.
Languages
English
Full Professional
Hindi
Professional Working
Telugu
Full Professional
Timeline
Quality Assurance Lead (Onsite)
Oracle Financial Services Software
06.2024 - Current
Quality Assurance Engineer
Oracle Financial Services Software
10.2018 - 06.2024
Engineer
Virtusa Polaris
09.2016 - 09.2018
Service Delivery Engineer
Virtusa Polaris
09.2015 - 08.2016
Software Engineer
Virtusa Polaris
03.2014 - 08.2015
B.Tech - Electronics & Communication Engineering
Jawaharlal Nehru Technological University
Training
- Successfully completed Object Oriented Programming, Relational Database Management System courses as part of basic and intermediate curriculum.
- Cleared OCI Foundations Associate Certification.
Personal Details
Date of Birth: 08th Dec 1991
Gender: Male
Nationality: Indian
Hobbies and Interests
Playing Guitar, Playing Badminton, Reading books
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