Summary
Overview
Work History
Education
Skills
Accomplishments
African cuisine,Filming,Reading, Soccer
Languages
Timeline
Generic

Ephraïm MAYELE KONGOLO

Regina,SK

Summary

Dedicated and experienced customer service professional with 8 years of experience as a waitress. Skilled in providing exceptional service to customers and handling various tasks including taking orders, serving food and drinks, and processing payments. Proven ability to maintain a positive attitude, multitask, and ensure customer satisfaction in a fast-paced environment. Seeking to utilize strong customer service skills in a new role. Customer-focused, visionary-thinking Retail Manager with over 4 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Experienced with kaabu. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand. Personable Retail Sales Manager offering excellent skills in managing talented teams and reducing shrink. Pursuing similar position where well-qualified individual with understanding of merchandising strategies is highly sought. Bilingual Retail Sales Manager with experience driving business growth and creating positive working environment. Eager to apply outstanding client rapport and marketing strategy skills to augment employer's services and market share. Enthusiastic management professional with demonstrated success supervising staff and building teams.

Overview

5
5
years of professional experience

Work History

Retail Sales Manager

Orange Business Services
01.2021 - 03.2024
  • Ria Project: Recruitment of all POS, POS and
    Activators on Ria;
  • Prospecting: Recruitment of new POS,
    providing them with an STKb, training, provision
    in contact with sales and charging;
  • Good Deal Project (VAS): He was questioned
    to get the POS to sell the packages through the
    #205# ;
  • POS Digitalization Project (DualWallet):
    The action carried out had as its first step the
    POS settings then, training and finally
    the operationalization of POS (Purchase of Zebra from
    from UV; carry out Cash In/Cash operations
    Out ; Calculations of OM Commissions);
  • Popularization of OrangeMoney Pro and
    OrangeMoney Arica: We proceeded through the
    POS settings then, training and
    presentation of the advantages offered by this
    application both for the POS and for the
    Customers and finally, operationalization.
  • Free Market Project (Grey Market): This project is
    went through prospecting, recruitment of
    Activators then, the settings as well as the
    training then operationalization (Activations of
    SIMs, opening OM accounts, recharge,
    subscription to a package, Sales of new
    telephones) and the provision of SIMs;
  • Kaabu Project: Recruitment of POS and POS
    configuration, training, Operationalization (Make
    CICOs; Sending credit, Opening accounts
    OM, SIM activations, update), Piloting
  • Kaabu Zulu Project
  • Motivated sales: Activities carried out to increase
    the turnover of the PMO zone partner;
  • Deployment of visibility: stickers, stickers
    CI/CO, jibs, eyelets, parasols
  • Organization of SFOs: speaking during
    interviews with POS, POS and Activators
  • Wide network coverage: intervention carried out
    with the technical team to resolve problems
    linked to Voice and Data in micro-zones:
    Safari Nkolmesseng (Data and Voice), Chez le Chef
    Nkolmesseng (Data and Voice), Mobile Omnisports
    (Voice), Ngousso Cemetery (Voice), Texaco
    Omnisports (Voice), Mont Belinga (Voice); Titi
    Garage (Voice)
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.

Waitress

Restaurant Socrate
01.2020 - 06.2021
  • Greet and help customers
  • Take orders and make payments
  • Maintain a clean and organized work environment
  • Respond to customer questions and concerns
  • Work as a team to achieve sales objectives.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Met with chef to review daily specials and menu changes.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Cashier

Santa Lucia
01.2019 - 12.2020
  • I provided excellent customer service by responding promptly to inquiries, addressing concerns, and going above and beyond to ensure customer satisfaction. I also actively listened to customers and provided helpful and informative responses, building a positive and trusting relationship with them. Additionally, I consistently followed up with customers to ensure their needs were met and offered solutions to any issues that arose.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

Bachelor of Science - NETWORK AND TELECOMMUNICATIONS

National University of Posts And Telecommunicat
Yaoundé , Cameroon
08-2019

Associate in Network - QUALIFICATION DIPLOMA PROFESSIONAL IN NETWORK MAIN

University of Technology
Yaounde, Cameroon
07-2016

High School Diploma -

Leclerc High School
Yaoundé , Cameroon
07-2015

Skills

  • Good ability to work under pressure
  • Good oral and written communication in French and moderately in English
  • Compliance with health and safety rules
  • Effective communication, time management, problem-solving, adaptability, and teamwork, and navigate any challenges that may arise in the workplace
  • Coaching and Mentoring
  • Strategic Planning
  • Employee Performance Management
  • Retail Operations
  • Promotional planning
  • Sales Team Leadership
  • Revenue Growth
  • Financial Reporting
  • Budget Administration
  • Staff Oversight
  • Staff Scheduling
  • Critical Thinking
  • Upselling strategies
  • Customer Engagement
  • Sales Coaching
  • Cross-selling techniques
  • New Hire Onboarding
  • Territory Management
  • Credit History Analysis
  • Analytical Thinking
  • Teamwork and Collaboration
  • Self Motivation
  • Task Prioritization
  • Problem-Solving
  • Social Media Savvy
  • Sales Tracking
  • Time Management
  • Closing Techniques
  • Goal Setting and Achievement
  • Client Relations
  • Business Objective Analysis
  • Team Collaboration

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 5 in the development of kaabu.
  • Supervised team of 50 staff members.

African cuisine,Filming,Reading, Soccer

In addition to my love for African cuisine, I also have a passion for filming and reading. I find great joy in capturing and sharing moments through the lens of a camera, and I am always seeking new books to expand my knowledge and imagination. Another one of my favorite pastimes is playing or watching soccer, which allows me to connect with people and cultures from all around the world.

Languages

French
Full Professional
English
Limited Working
Lingala
Native or Bilingual
Dutch
Elementary

Timeline

Retail Sales Manager

Orange Business Services
01.2021 - 03.2024

Waitress

Restaurant Socrate
01.2020 - 06.2021

Cashier

Santa Lucia
01.2019 - 12.2020

Bachelor of Science - NETWORK AND TELECOMMUNICATIONS

National University of Posts And Telecommunicat

Associate in Network - QUALIFICATION DIPLOMA PROFESSIONAL IN NETWORK MAIN

University of Technology

High School Diploma -

Leclerc High School

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Ephraïm MAYELE KONGOLO