Ephrem Smith
Salt Lake City,UT
Summary
II am seeking a challenging position in the hotel industry where I can utilize my education and experience. I am known for my welcoming attitude and friendly people skills in the delivery of high-quality service. I am excellent at analyzing, problem-solving, critical thinking, and quick thinking. I have an outstanding education and an extensive understanding of business practices, especially in the hospitality industry operations. I am a decisive planner and analytical problem solver with skills in managing teams to meet stringent objectives. My personable and collaborative demeanor is demonstrated through polished communication and a willingness to apply team feedback to resolve challenges.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
ZETTON INC
06.2023 - 11.2023
- Keeping customers happy and handling complaints
- Training staff to follow restaurant procedures
- Organizing schedules
- Keeping track of employee’s hours
- Ordering food, linens, gloves, and other supplies
- Ensuring all end-of-day cashouts are correctly completed
- Interacting with guests to get feedback
- Maintaining safety and food quality standards.
Travel Director
MC&A
12.2021 - 04.2023
- 24-hour on-site assistance
- Exclusive group concierge service with senior management of corporate companies
- Airport and hotel communication and coordination for Arrival & Departures
- Management and dispatching of all transpiration movements involving activities, & dinner
- Management and communication with clients and vendors involving changes to activities, arrival, departure movement, and dine-around manifest
- VIP service management
- Coordinated purchase orders
- Manage transportation.
V.I.P Club Lounge Attendant
Turtle Bay Resort
07.2017 - 12.2021
- Provides all guests with undivided attention
- Provide the best possible service
- Stocks all the self-service areas
- Manage kitchen
- Assists with food service preparation, sets the area up for service, and keeps the club lounge running smoothly
- Do my best to make sure all guests leave satisfied
- Organized and efficient and have excellent customer service skills.
Intern
01.2020 - 03.2020
- Front Desk Agent – Greeted, registered, and assigned rooms to guests
- Promptly and efficiently listened to guests’ requests and solved their complaints
- I worked effectively with all other departments.
- Guest Services - Established customer feedback
- Created a survey program to seek guest responses on experience
- Tracked guest feedback on the survey
- Summarized a report of recommended improvements based on findings and presented to Senior Management, used social media to respond to guest experience and comments.
- Concierge - Making reservations, recommending restaurants, bars, and clubs to guests, and arranging errands
- Maintain updated knowledge of assets specific to the company’s needs
- Greet guests and confirm reservations
- Provide excellent customer service and attention to detail
- Food and Beverage - responsible for managing all F&B operations and for delivering an excellent guest experience plan and manage all F&B orders, staff, and finance
- The goal is sales and revenue through customer satisfaction and employee engagement
- Identify customers’ needs and respond proactively to all their concerns
- Provide two-way communication and nurture an ownership environment with an emphasis on motivation and teamwork
- Comply with all health and safety regulations
Fine Dining Server Assistant
07.2017 - 01.2019
- Maintain table appearance
- Perform Side work and end-of-shift closeout tasks
- Attention to Detail
- Attentive Listening
- Answer menu questions.
Education
Bachelor of Science in Hospitality & Tourism Management -
Brigham Young University Hawaii
Laie, Hawaii06.2020
Minor Communications -
Utah Valley University
Orem, Utah11.2016
Skills
- Ability to effectively work with other team members
- Workflow Coordination
- Able to quickly identify and solve customer's problems
- Exceptional computer knowledge including MS-office
- Strong commitment to helping the business succeed
- Active listening
- Integrity
- Computer skills – Acumatica software, Word, Excel & PowerPoint
- Critical Thinking
- Leadership
- Project management
- Ability to work under pressure
- Thorough understanding of the business process and management
Timeline
Assistant General Manager
ZETTON INC
06.2023 - 11.2023
Travel Director
MC&A
12.2021 - 04.2023
Intern
01.2020 - 03.2020
V.I.P Club Lounge Attendant
Turtle Bay Resort
07.2017 - 12.2021
Fine Dining Server Assistant
07.2017 - 01.2019
Bachelor of Science in Hospitality & Tourism Management -
Brigham Young University Hawaii
Minor Communications -
Utah Valley University
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