Epifania Hikurani

Ravn Alaska

10.2020 - Current

Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Assisted in training new hires, sharing best practices for effective customer service delivery.
Responded proactively and positively to rapid change.
Educated customers about billing, payment processing and support policies and procedures.
Cross-trained and provided backup support for organizational leadership.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Trained new personnel regarding company operations, policies and services.
Trained staff on operating procedures and company services.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Summary