Epiphany Butler
224 S. Broadway 3fl Baltimore,MD
Summary
Ambitious professional with a strong work ethic and adaptability. Proven interpersonal skills enhance collaboration and team dynamics. Actively pursuing entry-level opportunities to return to the health care field, gain experience, and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Deli Associate
Chopped Broadway Bodega and Deli
Baltimore, Maryland
05.2025 - Current
- Prepare deli products in accordance with health and safety guidelines.
- Greet customers, and deliver exceptional service while addressing inquiries about deli items.
- Collaborate with team members to efficiently fulfill customer orders.
- Stock inventory, and rotate products to ensure freshness and quality.
- Train new associates on deli procedures, and maintain customer service standards.
- Sanitize work areas by cleaning surfaces, equipment, and floors, maintaining machinery, and removing trash.
Bartender
Sherry’s on Broadway
Baltimore, MD
06.2019 - 06.2025
- Serving high customer volumes weekly.
- Managing a high volume of cash, ensuring accurate accounting, and record-keeping.
- Efficiently opening and closing the bar according to established policies and procedures.
- Providing support and facilitating effective communication among colleagues.
- Continually developing a loyal clientele by consistently delivering outstanding customer service.
- Assisting with staff training and customer service best practices.
- Adhering to state laws regarding alcoholic beverage services and customer regulations.
- Handling cash transactions accurately, reducing discrepancies, and balancing records weekly.
Customer Service Representative
Royal Farms
Baltimore, MD
02.2017 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Greeted customers, and responded promptly to customer needs.
- Operated the cash register for cash, check, and credit card transactions.
- Build relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Certificate - EMT-B
CCBC Essex
Baltimore, MD06-2020
Skills
- Detail-oriented
- Effective communication
- Basic life support experience
- Customer service
- Empathy and compassion
- Customer relationship management
- Reliable
Timeline
Deli Associate
Chopped Broadway Bodega and Deli
05.2025 - Current
Bartender
Sherry’s on Broadway
06.2019 - 06.2025
Customer Service Representative
Royal Farms
02.2017 - 09.2019
Certificate - EMT-B
CCBC Essex
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