Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Volunteer Experience
Activities
Affiliations
Timeline
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Epiphany Davis

Marietta,US

Summary

Store Associate with a strong background in resolving technical issues and enhancing operational efficiency, demonstrated across multiple retail environments. Skilled in problem-solving, organizing, and multitasking, with a keen focus on improving customer satisfaction and driving continuous improvement. Dedicated to fostering a welcoming atmosphere and providing compassionate assistance, with aspirations to further develop expertise in innovative customer service solutions. Extensive knowledge of computers. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

3
3
years of professional experience

Work History

Store Associate

RaceTrac
Marietta, US
04.2023 - Current
  • Resolve equipment issues, ensuring seamless operations and enhanced productivity
  • Address technical problems to minimize downtime and boost efficiency
  • Collaborate with team to troubleshoot, ensuring consistent service delivery
  • Identify and fix faults, supporting uninterrupted store functionality
  • Maintain cleanliness, restock inventory, and operate food equipment efficiently
  • Foster a welcoming atmosphere by providing compassionate assistance to elderly customers and resolving conflicts diplomatically
  • Analyze and address technical issues promptly, ensuring uninterrupted store functionality and maintaining high service standards
  • Partner with team members to implement effective solutions, driving continuous improvement in customer engagement and operational excellence
  • Diagnose and resolve complex equipment issues, minimizing downtime and enhancing operational efficiency for seamless store functionality
  • Streamline inventory management and equipment operation, significantly boosting productivity and ensuring consistent product availability

Remote Customer Service Representative

Sitel/Found Ever
, Remote
04.2023 - 01.2024
  • Company Overview: Turbo-Tax Division
  • Assist customers in tax filing, ensuring precise data entry and high satisfaction levels
  • Resolve complex tax issues swiftly, maintaining professionalism and boosting client trust
  • Navigate multiple systems efficiently, enhancing workflow and service quality
  • Manage diverse tasks concurrently, delivering seamless customer support
  • De-escalate challenging interactions, achieving positive outcomes and client loyalty
  • Optimized customer support efficiency by mastering multiple systems, significantly reducing resolution time, and improving service quality
  • Expertly managed high-volume customer interactions, providing empathetic guidance and resolving issues with a calm, professional demeanor
  • Implemented meticulous data management strategies, enhancing accuracy in tax filing and improving overall information organization
  • Pioneered workflow improvements, adapting swiftly to new systems and contributing to increased productivity in customer service operations
  • Streamlined tax filing processes, enhancing data accuracy and customer satisfaction
  • Turbo-Tax Division

Store Associate

Lidl
Marietta, US
08.2022 - 05.2023
  • Organized shelves, improving product visibility and customer satisfaction
  • Assisted customers, enhancing service efficiency and cross-department support
  • Managed store app, facilitating seamless customer interactions and event awareness
  • Fostered a cohesive team environment by assisting across multiple departments, streamlining operations, and enhancing product organization and inventory management
  • Implemented creative solutions for product displays and inventory cataloging, contributing to an organized shopping environment and improved customer experience

Sandwich Artist

Subway
Marietta, US
05.2022 - 08.2022
  • Efficiently organized and maintained restaurant cleanliness, enhancing customer experience
  • Prepared and presented fresh ingredients, ensuring high-quality food choices for guests
  • Managed diverse vegetable preparation, optimizing time and maintaining product quality
  • Guided customers in sandwich selections, improving satisfaction with personalized advice
  • Crafted custom sandwiches, managed inventory, and enhanced customer satisfaction through personalized menu recommendations and efficient service

Front Area Assistant/Front End Courtesy Clerk

Kroger
Marietta, US
02.2022 - 05.2022
  • Guided customers to products, enhancing their shopping journey and satisfaction
  • Kept high-traffic areas clean, ensuring a safe and organized store environment
  • Interacted warmly with customers, creating a friendly and inviting atmosphere
  • Ensured exceptional customer service, efficiently managed store cleanliness, and provided product guidance, fostering a positive shopping environment

Education

High School - Computer science, Current Issues, Culinary, Ceramics, English, Social Studies, Government, Business, Painting, Apply and Design

Hillgrove High School
Powder Springs, GA
05-2022

Skills

  • Efficient Under Pressure
  • Polite
  • Family-Oriented
  • Problem-Solver
  • Hardworking
  • Creative
  • Friendly
  • Efficient
  • Service Excellence
  • Cleaning
  • Organizing
  • Multi-tasking
  • Computer Skills
  • Financial Transactions Oversight
  • Food Safety Practices
  • De-escalation
  • Data Interpretation
  • Communication Skills
  • Sales Techniques
  • Adaptability
  • Effective Time Management
  • Collaborative Teamwork

Hobbies and Interests

  • Urban planning
  • Off-roading
  • Art
  • Tinkering with technology
  • Exploring closed areas
  • Driving
  • Educating video essays
  • Writing
  • Playing games

Volunteer Experience

  • Culinary Volunteer, After School Catering for large groups, Decorating tables, Cleaning dishes, Room designer
  • FBLA Member, Setting up stands, Decorating Areas, Designing events, Welcoming new members, Cleaning after games
  • DECA Member, After school participation in events, Cleaning areas, Creation of speeches, Co-op of donations
  • Art Club Member, Creation of logos, Designing and Painting of boards for drama, Background creation for scenes, Creating of clay designs, Making of clay sculptures
  • Computer Club Member, Making and programming robots as well as computers and websites, Learning new programming languages, Staying up to date with new computer programs

Activities

  • Dedicated Honor Roll Student
  • Martial Arts Enthusiast
  • Community Service Volunteer
  • Skilled Coder and Tech Enthusiast
  • Artist and Designer
  • Engaged Member of FBLA

Affiliations

  • Dedicated Honor Roll Student Consistently achieved high academic performance, demonstrating commitment to excellence and a strong work ethic. Martial Arts Enthusiast Practiced Taekwondo, building discipline, focus, and resilience through structured training and competition. Community Service Volunteer Actively volunteered at churches and donation centers, driven by a passion for supporting the community and uplifting those in need. Skilled Coder and Tech Enthusiast Proficient in computer programming, continually enhancing coding skills and exploring new technologies to contribute to tech projects. Artist and Designer Developed expertise in drawing, sculpting, and design, applying creativity to produce original works and participate in artistic projects. Engaged Member of FBLA (Future Business Leaders of America) Took on various roles in FBLA, honing leadership skills and gaining hands-on experience in event planning, public speaking, and team coordination. Community-Oriented and Service-Driven Strong dedication to community service, driven by a commitment to making a positive impact and supporting those less fortunate.

Timeline

Store Associate

RaceTrac
04.2023 - Current

Remote Customer Service Representative

Sitel/Found Ever
04.2023 - 01.2024

Store Associate

Lidl
08.2022 - 05.2023

Sandwich Artist

Subway
05.2022 - 08.2022

Front Area Assistant/Front End Courtesy Clerk

Kroger
02.2022 - 05.2022

High School - Computer science, Current Issues, Culinary, Ceramics, English, Social Studies, Government, Business, Painting, Apply and Design

Hillgrove High School
Epiphany Davis