Epiphany Williams

-Operated mechanical equipment to produce parts

-Visually inspected and identified quality defects on parts to stop and adjust equipment to correct root cause of the problem

_Maintained a safe clean work area as well as equipment at all times

_Trained , monitored, and provided feedback to new and /or existing work cell members

_ Accurately filled out and completed training paperwork for training supervisior

_ Adhere to company safety rules and followed all federsl and state agencies requirements

• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Verified quantity and description of materials received by checking merchandise against packing list.
• Shipped material and performed boxing, packing, labeling, and preparation of related documents.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.