Madalyn Epperson
Ypsilanti,MI
Summary
Dynamic leader with proven expertise in operations management and customer service, honed at Designer Shoe Warehouse and other notable retailers. Excelled in staff supervision and problem-solving, boosting team performance and customer satisfaction. Skilled in inventory management and fostering a positive work environment, consistently achieving sales targets and operational excellence.
Overview
11
11
years of professional experience
Work History
Store Supervisor
Designer Shoe Warehouse
07.2022 - Current
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
Shipping Supervisor
The UPS Store Inc.
03.2020 - 07.2022
- Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
- Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.
- Provided customer service to resolve shipping issues and provide timely updates to clients.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
- Improved shipping efficiency by streamlining packing and labeling processes.
Visual Merchandising Manager
Forever 21
01.2019 - 03.2020
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
- Conducted regular assessments of store layout, making data-driven adjustments to optimize traffic flow and product visibility.
- Maintained strong knowledge of current fashion trends and consumer preferences, applying this insight to create visually appealing merchandise presentations.
Sales Supervisor
Journeys Kidz
06.2017 - 01.2019
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Assistant Manager
Rainbow Shops
05.2014 - 06.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Clonlara
Ann Abor,MI04-2014
Skills
Friendly and Positive
Inventory Management
Customer Service
Staff Supervision
Multitasking and Organization
Operations Management
Problem-Solving
Team Building and Leadership
Conflict Resolution
Timeline
Store Supervisor
Designer Shoe Warehouse
07.2022 - Current
Shipping Supervisor
The UPS Store Inc.
03.2020 - 07.2022
Visual Merchandising Manager
Forever 21
01.2019 - 03.2020
Sales Supervisor
Journeys Kidz
06.2017 - 01.2019
Assistant Manager
Rainbow Shops
05.2014 - 06.2017
High School Diploma -
Clonlara
Similar Profiles
Sheridan LucasSheridan Lucas
Retail Assistant at Designer Shoe WarehouseRetail Assistant at Designer Shoe Warehouse
Makayla CosteaMakayla Costea
Sales Associate at DSW Designer Shoe WarehouseSales Associate at DSW Designer Shoe Warehouse
Josie NelsonJosie Nelson
Sales Associate at Designer Shoe WarehouseSales Associate at Designer Shoe Warehouse