Summary
Overview
Work History
Education
Skills
Timeline
Generic

Epphanie Miles

Cedar Hill,Texas

Summary

Versatile Healthcare professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Medical Assistant/Office Manager

Quality Urgent Care
01.2010 - 01.2013
  • Performed delegated procedures such as obtaining and recording vital signs, measuring and documented Intake and Output; obtaining and recording weight; collecting specimens and additional special procedures as directed
  • Provides nourishment and hydration with awareness of special diets and precautions including fluid restrictions and calorie counts
  • Ensures all documentation is legible and complete
  • Collaboration with RN/LPN/Therapist and other members of the interdisciplinary team for the delivery of patient care
  • Reports any changes observed in the condition or behavior of patient to appropriate nursing or therapy personnel
  • Appropriately responds to patient and family calls and requests promptly
  • Adheres to hourly rounding expectations
  • Transfers of patients using proper body mechanics and safe patient handling techniques
  • Follows all policy and procedures
  • Assists in the preparation of the units, patient rooms, and patient beds for receiving patient admissions
  • Assists with the admission, discharge, and transfer of patients
  • Maintains bed and room in a clean, neat, and comfortable manner
  • Utilizes policies, procedures, and guidelines in caring for adolescent, adult, and geriatric patients
  • Appropriately designates applicable charges to individual patients using the hospital’s established system
  • Performs other duties as assigned
  • Performed delegated procedures such as obtaining and recording vital signs, measuring and documented Intake and Output; obtaining and recording weight; collecting specimens and additional special procedures as directed
  • Provides nourishment and hydration with awareness of special diets and precautions including fluid restrictions and calorie counts
  • Ensures all documentation is legible and complete
  • Collaboration with RN/LPN/Therapist and other members of the interdisciplinary team for the delivery of patient care
  • Reports any changes observed in the condition or behavior of patient to appropriate nursing or therapy personnel
  • Appropriately responds to patient and family calls and requests promptly
  • Adheres to hourly rounding expectations
  • Transfers of patients using proper body mechanics and safe patient handling techniques
  • Follows all policy and procedures
  • Assists in the preparation of the units, patient rooms, and patient beds for receiving patient admissions
  • Assists with the admission, discharge, and transfer of patients
  • Maintains bed and room in a clean, neat, and comfortable manner
  • Utilizes policies, procedures, and guidelines in caring for adolescent, adult, and geriatric patients
  • Appropriately designates applicable charges to individual patients using the hospital’s established system
  • Performs other duties as assigned
  • Specimen Collection
  • Vital signs and Phlebotomy
  • Performs EKG
  • Set up and start IV on patients
  • CPR Certified
  • Performs Allergy Testing and Injections
  • Operation and Control of medical equipment
  • Utilizes Electronic Medical Records and Patient Management System
  • Preparation of reports and records of services rendered
  • Maintained X-Ray Logs
  • Coordinates patient referrals for CT scans and MRI
  • Medical Billing and Coding
  • Insurance Verification, scheduling of patient appointments, payment collection
  • Medical Office Supply Inventory
  • Ordering Supplies
  • Conducts New Hire Orientation
  • Coordinates and Conducts Staff Meetings
  • Supervision, Training, Scheduling and Management of Medical Assistants, and Receptionists (20)
  • Supervision, Training, and scheduling of Medical Assistant and LMRT Interns
  • Liaison between the Clinic and local schools to obtain Interns
  • Auditing of Medical Charts, Direct Patient Care including toileting, bathing, ambulating, and other patient needs
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Addressed and remedied all patient or team member issues.
  • Developed close working relationships with front office and back office staff.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Oversaw accounting, budgeting, and financial reporting.
  • Assisted with regulatory issues such as compliance.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Managed 20 employees with various personalities and from different cultures for large 10-physician practice.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Assisted with medical coding and billing tasks.
  • Received and routed laboratory results to correct clinical staff members.
  • Registered and verified patient records before triage with most up-to-date information.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Awards and Accomplishments:
  • Employee of Quarter September 2011
  • Employee of Year December 2011


Lead Phlebotomist/Floater

Next Health LLC
01.2016 - 03.2018
  • Coordinate collection of specimen sample for laboratory testing
  • Communicate pertinent laboratory information to healthcare providers, including test results or established lab practices
  • Receive Specimens and prepare for delivery to the lab
  • Evaluate requests for accuracy and completeness, placing orders, verifying labeling/identification, and following appropriate protocol in handling specimens
  • Draw quality blood samples from patients and prepare those specimens for medical testing
  • Verifies the correct specimen type; handles appropriately and appropriately prioritizes
  • May record workloads
  • Prepare blood samples following strict safety precautions
  • Perform Toxicology, DNA, and Hereditary Cancer Collections
  • Upon request travel to various clinics to conduct specimen testing as needed
  • Mobile phlebotomy which consisted of traveling to patients’ homes, nursing homes, jobs etc
  • To fulfill Dr
  • Orders
  • Conduct new hire training
  • Set up all new Accounts to prepare to begin the service
  • Document all specimen collections daily
  • Collects and returns missing patient information (Flags) within a 24-hour turnaround time
  • Explain EOB’s and lab billing process
  • Keep a record of all supplies and process supply orders as needed
  • Familiar with EMR program Eclinicals
  • Prepares materials for testing
  • Identifies obstacles and recommends strategies and process improvements to overcome
  • Organize or clean blood-drawing trays, ensuring that all instruments are sterile, and all needles, syringes or related items are of first-time use
  • Create an atmosphere of trust and confidence with patients while explaining procedures and drawing blood specimens in a skillful, safe, and accurate manner
  • Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards or policies
  • Dispose of contaminated sharps (needles), in accordance with applicable laws, standards & policies
  • Coordinate projects as needed
  • Conduct self in an ethical, legal, and responsible manner always
  • Created an atmosphere of trust and confidence with patients while explaining procedures and drawing blood specimens in a skillful, safe, and accurate manner.
  • Organized daily work based on collection priority.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Verified patients' identification for proper sample collection.

LMRT/Medical Assistant

U.S Health
04.2015 - 12.2015
  • Performed routine X-Ray exams on patients
  • Preparation of Examination Rooms
  • Ensure smooth and efficient flow in patient staging and clinical operations
  • Completes initial patient assessments, assists physician in physical exams and treatment of patients
  • Specimen Collection
  • Perform Physical Agility Testing
  • Perform NON-DOT Drug Screens
  • Logistics Health Physicals
  • Basic and DOT Physicals
  • Perform Pulmonary Function Test
  • Audiogram
  • Perform Titmus Eye Exams
  • Assist Physicians with Lacerations
  • Suture Removals
  • Staple Removals
  • Vital signs and Phlebotomy
  • Performs EKG
  • Utilizes Electronic Medical Records and Patient Management System
  • Preparation of reports and records of services rendered
  • Maintained X-Ray Logs
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Completed EKGs and other tests based on patient presentation in office.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Patient Care Technician

New Braunfels Regional Rehabilitation Hospital
07.2013 - 04.2015
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Performed delegated procedures such as obtaining and recording vital signs, measuring and documented Intake and Output; obtaining and recording weight; collecting specimens and additional special procedures as directed
  • Provides nourishment and hydration with awareness of special diets and precautions including fluid restrictions and calorie counts
  • Ensures all documentation is legible and complete
  • Collaboration with RN/LPN/Therapist and other members of the interdisciplinary team for the delivery of patient care
  • Reports any changes observed in the condition or behavior of patient to appropriate nursing or therapy personnel
  • Appropriately responds to patient and family calls and requests promptly
  • Adheres to hourly rounding expectations
  • Transfers of patients using proper body mechanics and safe patient handling techniques
  • Follows all policy and procedures
  • Assists in the preparation of the units, patient rooms, and patient beds for receiving patient admissions
  • Assists with the admission, discharge, and transfer of patients
  • Maintains bed and room in a clean, neat, and comfortable manner
  • Utilizes policies, procedures, and guidelines in caring for adolescent, adult, and geriatric patients
  • Appropriately designates applicable charges to individual patients using the hospital’s established system
  • Performs other duties as assigned


  • Awards and Accomplishments:
  • Employee of Quarter September 2011
  • Employee of Year December 2011
  • Passionate Patient Caregiver of the Month

Radiologic Technologist

Quality Urgent Care
01.2010 - 01.2013
  • Operated radiologic equipment to produce diagnostic images and films.
  • Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
  • Handled private and confidential information in compliance with hospital policies and procedures.
  • Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
  • Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
  • Minimized patients' exposure to radiation with beam-restrictive devices and shielding techniques.
  • Served as informational resource for patients and families by educating about imaging processes and addressing questions and concerns.
  • Adhered closely to quality control standards in developing and labeling of diagnostic imaging materials.
  • Developed and delivered training programs for students and technologists to educate on best practices for equipment operation, image processing and patient care.
  • Produced high-quality images for accurate, reliable review and interpretation.
  • Conducted regular research on developments in radiologic technology to make valuable recommendations on equipment updates and replacements.
  • Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
  • Supported radiologists with performing high-quality interventional procedures.
  • Monitored and adjusted imaging equipment for optimal quality standards.
  • Applied contrast media and monitored patient reactions to contrast agents.
  • Collaborated with wider healthcare teams to provide comprehensive patient care.
  • Determined appropriate imaging tests through careful medical record reviews.
  • Prepared imaging equipment in alignment with strict safety and hygiene protocols.
  • Assisted with imaging equipment installation, maintenance and troubleshooting to uphold high-quality services.
  • Met established protocols for safe X-ray equipment.


Phlebotomist Technician

Parameno Health
05.2020 - 05.2023
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Reviewed patient records for accuracy and completeness.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Monitored patients for reactions and verified sample quality.
  • Organized daily work based on collection priority.
  • Conducted venipuncture and other CT procedures.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Verified patients' identification for proper sample collection.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Verified proper storage and transportation of specimens to laboratories.
  • Reviewed and processed requisitions for laboratory tests.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Assisted in training and onboarding new phlebotomists.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Participated in quality assurance and competency assessment initiatives.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Provided guidance and support to laboratory personnel.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.

Quality Control Auditor /Technician

Parameno Health
07.2021 - 05.2023
  • Performed thorough inspections of incoming materials and outgoing products.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Maintained quality documentation and records for conformance with relevant standards.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Collaborated with production staff to improve processes, reduce defects and optimize quality.
  • Proposed corrective actions to address recurring quality issues.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Tracked and analyzed product quality data to identify trends and insights.
  • Developed and implemented quality control processes to meet product standards.
  • Inspected items and compared against standards to meet regulatory requirements.
  • Reported problems and concerns to management.
  • Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
  • Collected and analyzed data to measure effectiveness of quality control processes.
  • Conducted investigations into questionable test results.
  • Assessed products or services to evaluate conformance with quality standards.
  • Conducted data review and followed standard practices to find solutions.
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
  • Work with anyone new to process or having difficulty with errors to ensure quality work is produced.
  • Write reports and submit same to other team members.
  • Maintain current knowledge of billing requirements and system practices.
  • Highlight potential issues in billing operations to management.
  • Aid in quality internal audits in professional manner.
  • Work with management to ensure high quality standards and practices.
  • Help QC Lead Auditor to check and update quality control policies.

Education

Associates Of Arts Degree -

Dallas College
Dallas, TX
12.2022

Limited Medical Radiology Technologist Program (LMRT)License Obtained From Texas - Radiologic Technology

Academy of Health Care Professionals
San Antonio, TX
04.2011

Kilgore Junior College, Health Care Professions
Kilgore, TX
2009

High School Diploma -

Westbrook Senior High School
Beaumont, TX
10.2007

Skills

  • Sensitive Document Disposal
  • Inquiry Requests
  • Medical Care Programs
  • Patient Data Privacy
  • Microsoft Office
  • Insurance Authorizations
  • Administrative Support
  • Patient Demographics
  • Software Applications
  • Healthcare Regulations
  • Exam Prep
  • Preparing Treatment Rooms
  • Performance Data Review
  • Teamwork and Collaboration
  • Enhancement Support
  • Training and Development
  • Planning and Prioritization
  • Medical Histories and Vital Statistics
  • Electronic Health Records Systems
  • Correcting Submissions
  • Patient Needs Assessment
  • Financial and Operational Reporting
  • Pneumonia Vaccinations
  • Timely Processing
  • Call Transfers
  • Social Perceptiveness
  • Occupational Medicine
  • Persuasive Communication
  • Regulatory Issues
  • Inventory Control
  • Referral Verification
  • Disciplinary Action
  • Customer Inquiries
  • Answering Questions
  • Reminder Calls
  • Best Practices and Standards
  • Reading Comprehension
  • Healthcare Terminology
  • Administrative Office Operations
  • Office Supplies and Inventory
  • Patient Information Collection
  • Legal Standards
  • Physician Coordination
  • Effective Multitasking
  • Pulse Oximetry
  • Orientation and Training
  • Data Entry Software
  • Message and Report Transcription

Timeline

Quality Control Auditor /Technician

Parameno Health
07.2021 - 05.2023

Phlebotomist Technician

Parameno Health
05.2020 - 05.2023

Lead Phlebotomist/Floater

Next Health LLC
01.2016 - 03.2018

LMRT/Medical Assistant

U.S Health
04.2015 - 12.2015

Patient Care Technician

New Braunfels Regional Rehabilitation Hospital
07.2013 - 04.2015

Medical Assistant/Office Manager

Quality Urgent Care
01.2010 - 01.2013

Radiologic Technologist

Quality Urgent Care
01.2010 - 01.2013

Associates Of Arts Degree -

Dallas College

Limited Medical Radiology Technologist Program (LMRT)License Obtained From Texas - Radiologic Technology

Academy of Health Care Professionals

Kilgore Junior College, Health Care Professions

High School Diploma -

Westbrook Senior High School

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Epphanie Miles