Summary
Overview
Work History
Education
Skills
Certification
Pronouns
Languages
Timeline
Generic

Elliott Proude

Calgary

Summary

Experienced with guest relations management, ensuring high levels of customer satisfaction and loyalty. Utilizes effective communication and conflict resolution skills to address guest needs promptly. Knowledge of team dynamics and operational procedures, promoting cohesive and efficient work environment.

Guest Relations Manager with over 20 years in customer service industry and unwavering passion for delivering excellence in customer experience.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Guest Relations Manager, Co-chair of Health & Safety Committee

Westside Recreation
07.2015 - 04.2023
  • Assisted in managing software applications including Perfect Mind and EZ-Facility. Supported team members in utilizing Microsoft Office tools effectively.
  • Developed and implemented plans to facilitate safe and effective re-opening in response to COVID-19 pandemic.
  • Designed and implemented proactive measures to ensure the safety and security of all guests.
  • Facilitated regular training sessions for staff to enhance customer service skills.
  • Addressed guest inquiries via telephone and email to enhance customer service experience.
  • Oversaw financial operations and human resources to enhance overall business performance.
  • Formulated and delivered comprehensive business plans and forecasts to board of directors.

Booking Supervisor

YMCA Calgary
Calgary, AB
05.2023 - Current
  • Facilitated impactful diversity, equity, and inclusion initiatives through active committee participation. Enhanced health and safety protocols, resulting in improved workplace conditions. Strengthened external partnerships and empowered youth leadership development.
  • Fostered strong working relationships with management and executive team to enhance collaboration and streamline operations.
  • Analyzed scheduling processes and devised rapid solutions to improve efficiency and maximize profit margins.
  • Cultivated and sustained relationships with high-profile clients in entertainment industry through proactive communication.
  • Managed logistics and engagement for industry events, promoting collaboration and knowledge sharing among participants.
  • Implemented and developed marketing plans to promote clients and increase visibility.

Office Manager

Monarch Messenger
10.2011 - 07.2013
  • Oversaw comprehensive inventory operations, facilitating timely ordering, requisitioning, stocking, and receipt of shipments.
  • Achieved alignment on team priorities through effective scheduling. Enhanced performance monitoring processes to boost overall productivity.
  • Evaluated and enhanced quality assurance processes to mitigate overdue compliance issues.
  • Directed senior-level teams to enhance marketing strategies and drive sales performance.
  • Utilized customer service skills and industry knowledge to effectively resolve issues and foster customer loyalty.

Manager

The Shoe Closet
05.2011 - 08.2011
  • Cultivated and directed a high-performing team to achieve organizational goals.
  • Monitored and evaluated team performance to ensure adherence to high customer service quality benchmarks.
  • Analyzed and resolved customer requests, ensuring efficient operational management and adherence to procedural standards.
  • Executed precise pricing strategies, budget measurements, and inventory management processes.

Education

Human Resources Certificate

Coursera
Canada
02-2026

Skills

  • Staff training and development
  • Health and safety regulations
  • Customer service expert
  • Data collection
  • Superior organizational skills
  • Cultural awareness
  • First aid and CPR
  • Strong leadership
  • Data entry proficiency
  • Problem-solving
  • Time management
  • Multitasking
  • Reliability
  • Excellent communication

Certification

FIRST AID & CPR LEVEL C, YMCA Calgary, March 2025

Pronouns

SHE/HER

Languages

English
Native or Bilingual

Timeline

Booking Supervisor

YMCA Calgary
05.2023 - Current

Guest Relations Manager, Co-chair of Health & Safety Committee

Westside Recreation
07.2015 - 04.2023

Office Manager

Monarch Messenger
10.2011 - 07.2013

Manager

The Shoe Closet
05.2011 - 08.2011

Human Resources Certificate

Coursera