Epsonne Auguste
Orlando,FL
Summary
Service and support with extensive knowledge of the processes corporate operational, acquired over 6 years of experience in companies in the technology and financial sectors Able to advise executives on daily tasks, draft documents and provide customer service. Stands out for his communication, organization and leadership skills. Dependable Sales and Service Technician bringing demonstrated skills in completing type calls and generating consistent sales. Builds business based on service expertise and strong canvassing abilities. Maintains clean personal and vehicle appearance and consistently meets customer service standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Cervice and Sales Technician
Small World Brasil Financial Services
Sao Paulo, SP
04.2023 - 12.2023
- Received customers, issued invoices, inspected inventory, Identify and target potential clients and markets for the company's products and services, and develop strategies to effectively reach and engage them.
- Develop and maintain strong relationships with key accounts in the financial market to drive sales and achieve revenue targets.
- Implementation of the new training program for integration of new employees, reducing time from four to two weeks.
- Demonstrated product features and benefits to potential customers.
- Analyzed customer feedback data to identify areas of improvement in the sales process.
- Provided technical support for sales team members to ensure customer satisfaction.
Assistant Manager
IMIBank
Sao Paulo, SP
04.2021 - 03.2023
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Customer Support Manager
Small World Brasil Financial Services
São Paulo, SP
03.2017 - 03.2021
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Identified and resolved customer service and product control issues to minimize adverse effects to management and business direction.
- Drove customer escalations to resolution by engaging directly with clients.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Trained staff on customer service best practices and protocols to maximize efficiency and improve customer satisfaction.
- Spearheaded successful customer service division through strategic planning and analysis.
Call Center Supervisor
SYSTEM3 INFORMATION AND COMMUNICATION
São Paulo, SP
07.2015 - 10.2016
- Monitored calls for quality assurance purposes.
- Provided guidance, training, coaching and mentoring to call center team members.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
Education
Bachelor of Science - Business Administration
Zumbi Dos Palmares College,
São Paulo08-2018
Bachelor of Science - Administrative Sciences
IHECE
Port-Au-Prince04-2014
Bachelor of Arts - Computer Science
UNASMOH
Port-Au-Prince07-2008
Skills
- Organization and planning
in day-to-day activities - Sales Strategies
- Adherence to technology
information and communication - Lead Prospecting
- Agility and quality in
delivery of tasks - Sales Forecasting
- Client Service
- Customer Retention
- Sales Development
- Customer Service
- Customer Relations
- Post-Sales Support
- Proficiency Microsoft office
- Collaboration with the team on
achievement of goals - Ease of learning
new ways of working
Certification
- Certification in Triiha Mercado
Financial from A to Z by
ANBIMA
• Assistant Certification - Administration by CESPROM
Certification in Spanish by
Universia Brasil S.A - Certification in Informatics II
by CESPROM - Diploma in business administration, Zumbi Dos Palmares college
Languages
French
Native/ Bilingual
Portuguese
Full Professional
Spanish
Limited
English
Limited
Creole
Native/ Bilingual
Timeline
Customer Cervice and Sales Technician
Small World Brasil Financial Services
04.2023 - 12.2023
Assistant Manager
IMIBank
04.2021 - 03.2023
Customer Support Manager
Small World Brasil Financial Services
03.2017 - 03.2021
Call Center Supervisor
SYSTEM3 INFORMATION AND COMMUNICATION
07.2015 - 10.2016
Bachelor of Science - Business Administration
Zumbi Dos Palmares College,
Bachelor of Science - Administrative Sciences
IHECE
Bachelor of Arts - Computer Science
UNASMOH
Similar Profiles
FARAZ AHMEDFARAZ AHMED
Treasury Analyst at Small World Financial Services LtdTreasury Analyst at Small World Financial Services Ltd
Boubou M'bowBoubou M'bow
Business Development Manager at Small World Financial ServicesBusiness Development Manager at Small World Financial Services
Miguel Angel Redomero HerrerosMiguel Angel Redomero Herreros
Head of Treasury (Europe) at Small World Financial Services GroupHead of Treasury (Europe) at Small World Financial Services Group
Kenisha HusbandsKenisha Husbands
Greeter at Launch Entertainment ParkGreeter at Launch Entertainment Park
Andrew LaskowskyAndrew Laskowsky
General Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, MitsubishiGeneral Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, Mitsubishi