Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

E'Quazya Scott

Jamestown,NC

Summary

Reliable Shift Leader with 2 years in pharmaceutical industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Shift Lead

Walgreens
05.2021 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Manager

Wendys Fast Food
08.2020 - 05.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

Bachelor of Science - Dental Hygiene

University of North Carolina At Greensboro
Greensboro, NC
05.2026

Associate of Science - Dental Hygiene

Davidson County Community College
Thomasville, NC
05.2024

Skills

  • Job Assignments
  • Rewards Programs
  • Operation Monitoring
  • Safe Work Practices
  • Customer Loyalty
  • Guest Satisfaction
  • Effective Listening and Communication
  • Labeling Prescriptions
  • Patient Confidentiality
  • Active Listening
  • Problem-Solving Skills
  • Verbal and Written Communication

Additional Information

I'm currently enrolled in school and I have open availability except for Tuesday's because I'm in school all day. I plan on getting my degree in science and working to become a dental hygienist. I'm an excellent worker and always open to knowledge.

Timeline

Shift Lead

Walgreens
05.2021 - Current

Manager

Wendys Fast Food
08.2020 - 05.2021

Bachelor of Science - Dental Hygiene

University of North Carolina At Greensboro

Associate of Science - Dental Hygiene

Davidson County Community College

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E'Quazya Scott