Equilla James
Springfield,IL
Summary
Experienced professional bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
9
9
years of professional experience
3
3
Certification
Work History
Registration Team Associate
Project Management Institute, PMI - Chicagoland
06.2023 - 11.2023
- Greeted members and guests upon arrival at various PMI events, dinner meetings, and symposium.
- Assisted members and guests with name tags and meal options.
- Encouraged members and guests to identify as looking for employment or announcing open opportunities.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Managed resource allocation effectively, leading to optimal utilization of personnel and assets within the organization.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Created appealing displays for routine arrangements and special promotions.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
- Assisted with disassembly and cleanup efforts after events.
Contractor
James & Genoa Technical Consulting, LLC
02.2016 - 05.2023
- Improved project efficiency by streamlining communication channels and optimizing resource allocation.
- Reduced client complaints by implementing a more effective customer service strategy.
- Established long-term relationships with clients, resulting in increased repeat business.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Developed detailed project proposals that effectively communicated scope, timeline, and deliverables to clients.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
Volunteer Service Center Associate
Living Word Christian Center
06.2014 - 03.2020
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Streamlined workflow processes for increased efficiency and productivity within the center.
- Assisted in training new employees, ensuring a seamless integration into the team.
- Maintained a clean and organized workspace, contributing to a positive work environment for all staff members.
Follow-Up Care Minister - VSC Associate
Living Word Christian Center
06.2014 - 03.2020
- Conducted follow-up calls with new members after they: joined the church, visited the church, had an encounter with one of the outreach ministers.
- Shared new member class and intercessory prayer training information with new members and visitors.
- Offered pray to new members and visitors.
- Interacted with other internal ministries to help them meet their outreach goals.
- Worked with Joseph Business School to contact via telephone existing students as well as alumni to inform them of upcoming events.
- Adhered to comprehensive pastoral care plans, ensuring the spiritual growth and well-being of congregation members.
- Mentored junior ministers, providing guidance on pastoral care techniques, and community outreach strategies.
- Provided compassionate counseling services for individuals dealing with personal crises or seeking spiritual guidance.
- Explained new membership processes to new members that streamlined administrative tasks while maintaining accurate records of congregant data.
- Provided spiritual care through calls and prayer.
- Fostered a welcoming atmosphere within the church, leading to increased attendance and active participation in worship services.
Special Projects - VSC Associate
Living Word Christian Center
08.2016 - 12.2019
- International Faith Conference is an annual global event that reaches millions of participants in person as well as online.
- Interacted with Inventory Team to ensure that supplies were received and ready for distribution to food services, mailroom, and product tables for the conference.
- Volunteer worker at the product table during morning, afternoon, and evening sessions.
- Managed displays and ensured the product area was neat and organized.
- Conducted accurate point of sales on various products including books, mp3s, and apparel.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Backup Switchboard Operator - VSC Associate
Living Word Christian Center
04.2018 - 06.2019
- Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Maintained accurate records of all calls, ensuring timely follow-ups and resolution of issues.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
Education
Bachelor of Science - Business Administration And Management
Roosevelt University
Chicago, IL05.1997
Skills
- Technical proficiency
- Stakeholder engagement
- Decision-making capabilities
- Meeting facilitation
- Team collaboration
- Quality assurance
- Creative thinking
- Goal setting
- Training and development
- Critical thinking
- Project coordination
- Change management
- Interpersonal skills
- Active listening
- Organizational skills
- Attention to detail
- Data analysis
- Customer Service
- Cleaning
- Cash Handling
Accomplishments
- Recognized by Manager for driving down stalled projects that were 41% of department backlog by 15%. Recognized by IT Director for successfully communicating the status and onboarding of a key original equipment manufacturer (OEM) partner.
- Accolade from transportation carrier via email, “I really do appreciate your help with all of this – from the very beginning! Thank you”! This carrier was new to the technical impletemtation process. I successfully guided him through the setup, testing, and deployment process.
- Managed a Purchase Order Project to increase the percent of silver and diamond rated vendors 85% to 100%.
- Twice received recognition of congratulations on my work and performance from the Direct Store Delivery Manager; the Division Vice President of Supply Chain; and the Senior Manager of Supply Chain for helping the department meet their 2017 fiscal goal ahead of schedule.
Certification
· Product Owner Product Manager (POPM) • Scaled Agile Framework (SAFe) • (2021)
· Certified Scrum Master (CSM) • Scrum Alliance • (2021)
· Project Management Professional (PMP) • Project Management Institute • (2010)
Timeline
Registration Team Associate
Project Management Institute, PMI - Chicagoland
06.2023 - 11.2023
Backup Switchboard Operator - VSC Associate
Living Word Christian Center
04.2018 - 06.2019
Special Projects - VSC Associate
Living Word Christian Center
08.2016 - 12.2019
Contractor
James & Genoa Technical Consulting, LLC
02.2016 - 05.2023
Volunteer Service Center Associate
Living Word Christian Center
06.2014 - 03.2020
Follow-Up Care Minister - VSC Associate
Living Word Christian Center
06.2014 - 03.2020
Bachelor of Science - Business Administration And Management
Roosevelt University
· Product Owner Product Manager (POPM) • Scaled Agile Framework (SAFe) • (2021)
· Certified Scrum Master (CSM) • Scrum Alliance • (2021)
· Project Management Professional (PMP) • Project Management Institute • (2010)
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