Summary
Overview
Work History
Skills
Timeline
Generic
Erik Escobedo

Erik Escobedo

Rialto,CA

Summary

Highly motivated individual with a proven track record in delivering exceptional customer service. Adaptable and eager to take on new challenges, possesses a strong ability to quickly learn and excel in various tasks. Seeking a position to leverage exceptional communication and interpersonal skills in a dynamic and stimulating environment. Known for consistently producing top-quality work, capable of handling a diverse range of functions with utmost proficiency.

Overview

10
10
years of professional experience

Work History

Member Service Representative

IEHP
01.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Promoted a positive work environment by fostering open communication between colleagues and supervisors.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Planner/CSR

Swift Transportation
08.2021 - 09.2023
  • Monitor loads and resolve issues that may affect the scheduled delivery/pickup times
  • Conveyed changes directly to customers in a timely manner.
  • Dispatch and Plan necessary resources (driver, truck, trailer) to take care of immediate issue
  • Develop high performing drivers through by leading with daily interactions, coaching and positive reinforcement
  • Responsible for billing and managing EDI (60-100 a day) related requirements regarding 214 Status releasing or other similar electronic transmissions as required by Customer
  • Assist in collecting and maintaining current Customer information in the system
  • Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers
  • Develop and grow customer relationships while assisting in balancing the freight capacity
  • Be aware of the system wide balance/imbalance within the Swift network to book freight accordingly
  • Commit to and receive detailed customer load information by telephone fax or electronic tendering, and input information into the system accurately to ensure system integrity
  • Manage Dedicated accounts to Plan accordingly: Ross, Campbell and Kellogg's
  • Enhanced training effectiveness by creating user-friendly documentation, guides, process, and training materials.

CSR/Dispatch

XPO Logistics
03.2018 - 01.2021
  • Perform general clerical duties: answering and directing phone calls, filing, data entry and billing
  • Schedule loads and product to accommodate best delivery availability
  • Recognize and resolve documentation errors
  • Respond to any request on orders by locating product
  • Assist customers and Account Executives via phone, email and fax with inquiries including tracing shipments, rate quotes, tariff discrepancies and billing and/or invoicing questions
  • First point of customer contact for general inquiries like pricing, products, scheduling etc
  • Ensures delivery and Dispatch of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires
  • Builds and maintain business relationship with clients by providing prompt and accurate service to promote customer loyalty
  • Directly deal with customers that have freight go to Tony's Express, Amazon, Walmart and Ross/DDs
  • Facilitated team-building exercises to foster collaboration between department members.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Warehouse Clerk

XPO Logistics
09.2017 - 02.2018
  • Load and unload material using hand trucks, forklifts, hoists, conveyors, etc
  • Ensure packaging, routing, and systems work is completed quickly and accurately
  • Participate in and direct team in Lean warehousing system on the floor (WMS)
  • Perform data entry tasks
  • Picking orders, while manifesting all the boxes that come in

Terminal Clerk

Estes Express
02.2017 - 07.2017
  • Enter delivery manifest data into the computer system
  • Conduct imaging and scanning of bills of lading and other documents
  • Identify freight bills requiring special delivery instructions
  • Responsible for the distribution of bills of Lading
  • Enter data into the dispatch system

Recruiter

Kelly Services, INC
06.2015 - 12.2016
  • Called several people into the office through multiple sites to provide them with an opportunity
  • Filled multiple orders for several companies
  • Employment Eligibility Verification-I9
  • Inbound and outbound calling as well and greeting people that come in the office
  • Verbal Communication with clients, applicants and off-site leads
  • Having to email the leads, branch manager and site managers with a spread sheet of all the people that are called out, new people and whatever else is needed during the day
  • Help fix issues with the computers, printer or any technology that needs to be fixed

Skills

  • Proficient in programming languages
  • Excellent organizational skills
  • Data Entry
  • Spreadsheets
  • Detail oriented
  • Multi-tasking
  • Strong Customer Relations Skills
  • Microsoft Office software
  • Email
  • Extensive Internet Knowledge
  • AS400
  • Retalix
  • Ryder
  • Amazon Carrier Central
  • C3
  • CWTraffic
  • One Network
  • Manhattan

Timeline

Member Service Representative

IEHP
01.2024 - Current

Planner/CSR

Swift Transportation
08.2021 - 09.2023

CSR/Dispatch

XPO Logistics
03.2018 - 01.2021

Warehouse Clerk

XPO Logistics
09.2017 - 02.2018

Terminal Clerk

Estes Express
02.2017 - 07.2017

Recruiter

Kelly Services, INC
06.2015 - 12.2016

Similar Profiles

CREATE PROFILE
Erik Escobedo