E.R. Stockton
Suitland,MD
Summary
Motivated remote Customer Service Event Expert adept in customer service adaptable across multiple industries. Recognized for leadership and teamwork, with a Master's in Clinical Mental Health Counseling and a Bachelor's in Psychology. Seeking to add value to your team as a Customer Service Event Expert. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting award winning skills in project management, analytics and customer service.
Overview
10
10
years of professional experience
Work History
Fraud Specialist
Discover Financial Services
07.2022 - 07.2023
- As a Fraud Specialist at Discover Financial Services, I played a crucial role in protecting the company and its customers from fraudulent activities
- I monitored and analyzed customer accounts, identifying potential fraud patterns and taking appropriate action to mitigate risks
- Investigated suspicious transactions and activities, conducting in-depth analysis and research to determine their legitimacy
- Collaborated with cross-functional teams, including law enforcement agencies and internal stakeholders, to gather evidence and build cases against fraudsters
- Implemented fraud prevention strategies and systems, continuously monitoring and enhancing them to stay ahead of evolving fraud techniques
- Provided exceptional customer service, assisting customers with fraud-related concerns and guiding them through the resolution process
- Contributed to the development and delivery of fraud awareness and prevention training programs for employees, promoting a culture of vigilance and accountability.
Main Administrative Assistant
W.M. Schlosser Company
07.2019 - 03.2020
- As a Main Administrative Assistant at W.M
- Schlosser Company, I provided comprehensive administrative support to the main office
- I effectively managed multiple tasks and responsibilities, ensuring smooth operations and efficient workflow
- Managed calendars, scheduled appointments, and coordinated meetings for senior executives
- Prepared and edited correspondence, reports, and presentations, ensuring accuracy and professionalism
- Handled incoming and outgoing communications, including phone calls, emails, and mail, promptly and professionally
- Maintained confidential and sensitive information, exercising discretion and maintaining a high level of confidentiality
- Performed general office duties, such as filing, data entry, and record keeping, with a high level of accuracy and attention to detail.
Main Office Administrative Assistant
Bishop McNamara High School
11.2016 - 06.2019
- As a Main Office Administrative Assistant at Bishop McNamara High School, I provided essential administrative support to the main office
- I efficiently managed various tasks and responsibilities, ensuring the smooth functioning of the office
- Managed front desk operations, including greeting visitors, answering phone calls, and directing inquiries to the appropriate staff members
- Assisted with student enrollment and registration processes, maintaining accurate records and ensuring compliance with school policies
- Managed office supplies and inventory, placing orders and maintaining adequate stock levels
- Coordinated meetings, events, and appointments, ensuring all logistical arrangements were in place
- Provided administrative support to school administrators, including preparing documents, filing, and data entry.
Education
Master of Arts - Clinical Mental Health Counseling
Northwestern University
12.2023
Bachelor of Science - Psychology
Towson University
12.2011
Skills
- Effective Time Management
- Been to 60 Live Events and recognizes/honors the value of live experiences
- Bachelor’s Degree
- 10 years of Customer Service Experience
- Smart Work Ethic
- Ability to Multitask
- Communication Skills
- Ability to Keep Calm Under Pressure
- Data analysis
- Fast Learner
- Creative Problem Solving
- Interpersonal Skills
- Proficient with Google Suite, Mac & PC Software, and Microsoft software
- Creativity
- Teamwork
- Self-motivation
- Decision Making
- Adaptability
- Customer Relations
- Telephone and email etiquette
- Relationship Building
- Friendly, Positive Attitude
- Flexible and Adaptable
- Decision Making
- Adaptability
- Customer Relations
- Telephone and email etiquette
- Relationship Building
- Friendly, Positive Attitude
- Flexible and Adaptable
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Fraud Specialist
Discover Financial Services
07.2022 - 07.2023
Main Administrative Assistant
W.M. Schlosser Company
07.2019 - 03.2020
Main Office Administrative Assistant
Bishop McNamara High School
11.2016 - 06.2019
Master of Arts - Clinical Mental Health Counseling
Northwestern University
Bachelor of Science - Psychology
Towson University
Similar Profiles
Latasha PalmerLatasha Palmer
Home Loans Document Specialist at Discover Bank/Discover Financial ServicesHome Loans Document Specialist at Discover Bank/Discover Financial Services
Justin SicienskiJustin Sicienski
Principal Product Manager (Commercial Payments) at Discover Global Network - Discover Financial ServicesPrincipal Product Manager (Commercial Payments) at Discover Global Network - Discover Financial Services
River BonsRiver Bons
Lead Account Specialist at Discover Financial Services, DFSLead Account Specialist at Discover Financial Services, DFS
DAWNE GARRETTDAWNE GARRETT
Senior Customer Service Representative at Discover Financial Services, DFSSenior Customer Service Representative at Discover Financial Services, DFS
Shelley MorrisShelley Morris
Graduate Program Coordinator at UMBC (School of Public Policy)Graduate Program Coordinator at UMBC (School of Public Policy)