ERA REEVES
Coconut Creek,FL
Summary
Developed key managerial and organizational skills within fast-paced office environment, focusing on team leadership and operational efficiency. Demonstrated ability to streamline processes and enhance productivity through effective coordination and resource management. Seeking to transition into new field where these transferrable skills can drive success and innovation.
Overview
10
10
years of professional experience
Work History
Physican Office Supervisor
Holy Cross Health-Congestive Heart Failure Clinic
07.2024 - Current
- Supported special projects and business analysis, contributing to the development of departmental goals aligned with organizational strategy.
- Supervised daily staffing assignments, scheduling, payroll, and overall department budget, ensuring smooth day-to-day operations and timely monthly deliverables.
- Oversaw daily operations, including staffing assignments, scheduling, payroll, and budget management, ensuring efficient department functionality.
- Provided direction, training, and performance evaluations to staff, fostering a positive work environment and resolving complex issues and complaints.
- Led the recruitment, hiring, and supervision of staff, fostering performance goals and objectives.
- Conducted regular team meetings to discuss goals, challenges, and progress updates.
- Supported upper management by preparing detailed reports and presentations.
- Optimized resource allocation with effective management of team workloads.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Resolved personnel issues quickly by mediating conflicts and fostering open communication among team members.
- Updated reports, managed accounts, and generated reports for company database.
Patient Access Rep-Financial Counselor
Holy Cross Health-Cancer Center
06.2023 - 07.2024
- Receive, investigate, and respond to various inquiries and questions in a pleasant and helpful manner
- Determine the financial status of the patient and or guarantor and complete all financial/insurance related functions and signatures
- Communicate with third party payors, obtain insurance benefits, and obtain insurance authorizations
- Collect money due from patient at admission, or in ER setting, prior to discharge
- Complete all necessary reports
- Communicate with Case Management, Patient Financial Services and Self/Pay/Medicaid eligibility Team and all other departments when appropriate
- Assist patient with applying for financial assistance, and payment plan assistance
- Analyzes problem registration, data processing and billing patterns to ensure correction of problems that can cause billing and payment delays
- Create estimates and provide patients with detailed benefits coverage information including Co-pay and Co-insurance
- Assist patient with any billing questions or concerns
- Provide Itemized billing statements as requested
- Remain Compassionate, empathetic, and professional while working with severely sick and elderly patients
Medical Staff Credentialing Coordinator
Holy Cross
04.2022 - 06.2023
- Coordinates receipt of credentialing and privileging applications following processing and primary source verification by the Trinity Health System Credentialing Verification Office (CVO); performs review and analysis, identification and follow up of 'red flag' items; prepares files for review and recommendation by the medical staff
- Schedules, coordinates, prepares agenda, takes minutes, provides follow up for medical staff committees outlined in the entity Medical Staff Bylaws
- Assists in coordination, tracking and monitoring of the OPPE and FPPE process ensuring compliance with regulatory standards and Medical Staff Affairs policies
- Preparing provider initial and reappointment credentialing file for presentation to the Credentialing Committee
- Maintain ER call schedule for all specialties
- Process ER call payments for independent and employed physicians
- Train new hires, provide any additional coaching as needed
- Coach staff who fall below the minimum departmental standards in the areas of quality, compliance, productivity, customer service and point of service collections
- Fill in temporarily when manager is unavailable handling any concerns or problems that may arise
- Provide excellent customer service
Credentialing Coordinator
MedPro Healthcare Staffing
08.2021 - 04.2022
- Research verification information via the Internet and other electronic databases and enters database
- Complete re-credentialing applications for travelers
- Maintain individual traveler files to include up to date information needed to complete the file
- Maintain internal provider grid to ensure all information is accurate and logins are available
- Contacts travelers for missing information identified during the credentialing process
- Enters researched and/or corrected information into the credentialing database
- Reviews and organizes files for accuracy and completeness in preparation for hospital clearance
- Monitors and reports on the status of credentialing files at file discussion meetings
- Audits assigned credentialing files for accuracy and completeness
Lab Technician/Back Office Assistant
Life Extension
09.2014 - 08.2021
- Primarily responsible for being the first point of contact for guest requiring assistance providing world class customer service
- Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Train new hires, provide any additional coaching as needed
- Coach staff who fall below the minimum departmental standards in the areas of quality, compliance, productivity, customer service and point of service collections
- Handled client correspondence and tracked records to foster office efficiency
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
Education
High School Diploma -
Stranahan High School
Fort Lauderdale, FLSkills
- Office organization
- Team leadership
- Conflict resolution
- Project management
- Communication skills
- Task delegation
- Performance tracking
- Process improvement
- Staff training
- HR support
- Workflow optimization
- Employee engagement
- Office culture
Qualifications Summary
- Accomplished, self-directed, and enthusiastic candidate seeking challenging position where excellent work ethic, exceptional communication skills can be utilized to deliver exceptional results.
- Excellent professional presence, with outstanding interpersonal, persuasive communication, patience, listening ability, problem-solving, and presentation abilities.
- Proven success in achieving support from people at every level, utilizing an authoritative yet consultative work style that results in positive behavior, increased cooperation, and improved efficiencies.
- Outstanding capability to uncover needs, diffuse conflict, and bring about harmonious results, gaining accolades from peers and management for ability to build first-rate relationships.
- Excellent strategic and tactical planning, working within disparate groups to ensure success of complex problems, with a professional 'can do' work style that gains cooperation and respect.
Timeline
Physican Office Supervisor
Holy Cross Health-Congestive Heart Failure Clinic
07.2024 - Current
Patient Access Rep-Financial Counselor
Holy Cross Health-Cancer Center
06.2023 - 07.2024
Medical Staff Credentialing Coordinator
Holy Cross
04.2022 - 06.2023
Credentialing Coordinator
MedPro Healthcare Staffing
08.2021 - 04.2022
Lab Technician/Back Office Assistant
Life Extension
09.2014 - 08.2021
High School Diploma -
Stranahan High School
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