Prognosis
Era Smith
Medical Receptionist
Roseville,MI
Summary
With a proven track record at East Side Podiatry, exceling in medical office administration and patient relations, ensuring HIPAA compliance and efficient patient scheduling. With expertise in EMR/EHR systems and ability to foster positive patient interactions have significantly enhanced operational efficiency. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 10 years. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Mod Med, Health Fusion and Prognosis appointment scheduling system to manage patients weekly. Organized and accurate in managing patient flow.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Eastside Podiatry
03.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for 3-physician Podiatry medical facility, scheduling appointments, and handling patient inquiries.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Received and routed laboratory results to correct clinical staff members.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Medical Receptionist
Arbor Foot Clinic
10.2011 - 09.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for 3-physician Podiatry medical facility, scheduling appointments, and handling patient inquiries.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office bookkeeping with insurance billing and patient payments.
- Received and routed laboratory results to correct clinical staff members.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
High School Diploma -
Highland Park High School
Highland Park, MI06.1995
Skills
- Medical Terminology
- HIPAA Compliance
- Payment Collection
- Referral Verification
- Reminder calls
- Front Desk Operations
- Microsoft Office
- Telephone Etiquette
- Appointment Scheduling
- Patient Registration
- HIPAA Guidelines
- Insurance verifications
- Electronic Medical Records
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefits401k matchPaid sick leaveStock Options / Equity / Profit SharingPaid time offQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Health Fusion
Microsoft Office
Mod Med
Languages
English
Native or Bilingual
Interests
Cooking
Caretaking
Timeline
Medical Receptionist
Eastside Podiatry
03.2023 - Current
Medical Receptionist
Arbor Foot Clinic
10.2011 - 09.2021
High School Diploma -
Highland Park High School
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