Era Wynn

Work History

Days Inn & Suites By Wyndham

Roseburg , Oregon

01.2024 - Current

Greeted customers in a professional and friendly manner.
Answered phones, responded to inquiries, and took messages.
Assisted with check-in and check-out procedures for guests.
Processed payments accurately and efficiently.
Maintained cleanliness of lobby area at all times.
Addressed customer needs in a timely manner.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Denny's Restaurant

Rice Hill, OR

06.2023 - 11.2023

Provided on-the-job training to new staff members.
Ensured all safety and sanitation regulations were met throughout the shift.
Conducted weekly inventory of supplies, equipment, and food items.
Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Served as a role model for other employees by demonstrating professional behavior at all times.
Taught staff upselling techniques to meet revenue targets.
Greeted guests in a friendly and welcoming manner.
Informed customers of daily specials and menu changes.
Took orders from customers accurately and delivered to kitchen staff promptly.
Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
Checked on customers during their meal to ensure they were satisfied with their dining experience.
Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
Communicated effectively with kitchen staff regarding order details, special requests, allergies.
Provided exceptional service to high volume of daily customers.

Shari's Restaurant

Roseburg , OR

04.2022 - 07.2023

Greeted guests in a friendly and welcoming manner.
Prepared tables for meals by setting up items such as linens, silverware, and glassware.
Informed customers of daily specials and menu changes.
Checked on customers during their meal to ensure they were satisfied with their dining experience.
Followed proper cash handling procedures when accepting payments from customers.
Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
Communicated effectively with kitchen staff regarding order details, special requests, allergies.
Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
Resolved customer complaints in a professional manner while adhering to company policies and procedures.
Trained new employees to perform duties.
Maintained an organized work environment by delegating tasks to staff as needed.