Erabella Mitchell

• Increased staff retention through effective communication and fostering a positive work environment.
• Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
• Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
• Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
• Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
• Addressed guest concerns promptly, maintaining high levels of customer satisfaction despite any issues that arose during their visit.
• Coordinated section assignments for optimal coverage during peak dining hours, minimizing wait times for guests.
• Ensured compliance with health and safety regulations through ongoing training sessions for all servers.
• Reduced order errors by implementing clear communication strategies between servers and kitchen staff.
• Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.
• Taught servers to memorize menu ingredients and provide information on preparation methods.
• Instructed servers on proper techniques for taking orders, serving food and providing customer service.
• Provided feedback and guidance to help servers develop industry skills and knowledge.

During my time at Applebee's I have functioned not only as a Lead Server but as an Expert Hostess, Sanitation Specialist, Expert Carside To-Go Specialist, and a Preparation Cook. I feel that it is important to learn as many roles as possible and enjoy being cross-trained in different areas in order to broaden my knowledge base and be an effective teammate.

• Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
• Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
• Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
• Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
• Collaborated with waitstaff to accommodate guest requests promptly, enhancing overall dining experience.
• Assisted in conflict resolution between customers and staff, fostering a positive work atmosphere.
• Boosted restaurant reputation by consistently providing a warm and welcoming environment for guests.
• Stayed current with industry trends and innovations to boost competitiveness and customer appeal.