Eraina Brown
Comstock Park,USA
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
11
11
years of professional experience
Work History
Front Desk Night Auditor
Holiday Inn North Walker
06.2024 - Current
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Developed and maintained positive relationships with guests for satisfaction.
Front Desk Receptionist / Night Auditor
Canopy by Hilton
01.2022 - 06.2023
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Identified and resolved discrepancies and errors in customer accounts.
Front Desk Receptionist
Tru by Hilton
01.2021 - 12.2021
- Maintained confidentiality of sensitive data to protect customer and business information.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
Front Desk Receptionist
Comfort Suites
10.2020 - 12.2020
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Answered phone within three rings throughout shift, closely following strict guidelines for customer service and satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Worked flexible schedule and extra shifts to meet business needs.
- Generated and printed daily financial reports to track hotel performance.
Store Associate
Speedway LLC
06.2019 - 08.2019
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed inventory control, such as counting, and stocking merchandise.
Nanny / Babysitter
Independent Contractors
01.2014 - 08.2018
- Assisted with light housekeeping duties as well as running errands
- Prepared meals and snacks for children based on dietary guidelines
- Organized and cleaned home after activities by picking up toys and straightening up play room
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments
- Developed strong communication with parents to provide updates on children's progress, needs, and achievements
Education
No Degree - Comprehensive Science & Arts For Teaching
Grand Valley State University
Allendale, MI06.2022
Skills
- Customer service
- Attention to detail
- Telephone etiquette
- Hospitality services
- Work prioritization
- Initiative-taking
- Conflict management
- Willingness to learn
- Punctual and reliable
- Repetitive work
Accomplishments
- Consistent Team Player: Proactively supported team needs during staff shortages, earning strong endorsements from coworkers and management.
- Volunteer Work: Contributed to community events like Girls on the Run, assisting with logistics and participant support.
- Academic Excellence: Honor student throughout high school; participant in Summer of a Lifetime program at Boston College, earning program certification.
Timeline
Front Desk Night Auditor
Holiday Inn North Walker
06.2024 - Current
Front Desk Receptionist / Night Auditor
Canopy by Hilton
01.2022 - 06.2023
Front Desk Receptionist
Tru by Hilton
01.2021 - 12.2021
Front Desk Receptionist
Comfort Suites
10.2020 - 12.2020
Store Associate
Speedway LLC
06.2019 - 08.2019
Nanny / Babysitter
Independent Contractors
01.2014 - 08.2018
No Degree - Comprehensive Science & Arts For Teaching
Grand Valley State University
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