Eralya Garcia-Rios

• Reviewed billing statements for accuracy prior to submitting them for payment processing.
• Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
• Performed data entry into computer systems; ensured accuracy of all entered information.
• Answered incoming phone calls, responded to inquiries and transferred calls as needed.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, and technicians.
• Communicated with patients with compassion while keeping medical information private.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Greeted patients, determined purpose of visit and directed to appropriate staff.
• Provided excellent customer service to patients and family members.

Scheduler

• Collaborated with radiologists and other medical staff to determine appropriate testing schedules and protocols.
• Explained the purpose of each test to patients to ensure understanding prior to procedure.
• Coordinated patient appointments with physicians, hospitals and other healthcare facilities.
• Performed data entry tasks as needed, such as entering information into electronic health records.
• Verified insurance coverage for radiology procedures to ensure accurate billing practices.
• Ensured that all necessary paperwork was completed accurately before scheduling an appointment.
• Provided excellent customer service by answering inquiries in a timely manner.
• Scheduled diagnostic tests, such as CT scans, ultrasounds, and MRIs, for patients and other procedures.
• Monitored changes in regulations regarding radiology procedures and communicated updates to colleagues.

Representative

• Ensured that all necessary forms were completed accurately prior to admission or discharge from the hospital.
• Assisted with the registration process by verifying demographic information of new and existing patients.
• Collected payment for consultation and entered correct information in the hospital system.
• Responsible for maintaining a safe environment by following safety protocols set forth by management.

• Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
• Managed multiple tasks and priorities in a high-volume, fast-paced environment.
• Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
• Responded promptly to customer inquiries regarding their benefits and eligibility status.
• Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
• Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
• Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
• Updated patient and insurance data and input changes into company computer system.
• Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
• Provided excellent customer service by promptly responding to inquiries from patients and families.
• Greeted patients and visitors, ensuring that all paperwork was completed properly.
• Provided administrative support for clinical staff including scheduling appointments and preparing documents.
• Maintained accurate records of patient visits in accordance with HIPAA regulations.
• Developed strong relationships with patients through effective communication skills.