Erandi Delgado
Union Gap,Washington
Summary
Dynamic Medical Office Assistant with proven expertise at Astria Health Center in optimizing clinic flow and enhancing patient experiences. Skilled in insurance authorizations and adept at multitasking, I excel in maintaining compliance with HIPAA regulations while ensuring accurate patient documentation. Committed to delivering exceptional customer service and supporting healthcare teams effectively.
Overview
20
20
years of professional experience
Work History
Medical Office Assistant
Astria Health Center
04.2007 - Current
- Assisted with patient scheduling and appointment confirmations to optimize clinic flow.
- Managed patient intake processes, ensuring accurate data entry and documentation.
- Supported front desk operations by answering phone calls and addressing inquiries efficiently.
- Maintained medical records in compliance with privacy regulations and office protocols.
- Coordinated with healthcare providers to facilitate communication regarding patient care needs.
- Processed insurance claims and verified coverage for patient services provided.
- Assisted in inventory management of medical supplies, ensuring availability for daily operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Supported inventory management by tracking supplies and placing orders to avoid shortages.
Receptionist
Farm Workers Clinic
2005 - 2007
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Provided front desk support, ensuring a welcoming environment for patients and visitors.
- Assisted in training new staff on reception protocols and office procedures.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
Education
High School Diploma -
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Attention to detail
- Appointment coordination
- Patient referrals
- Flexible schedule
- Spreadsheet tracking
- Mail distribution
- Insurance authorizations
- Insurance billing procedures
- Cleaning and sanitizing
- Prior authorization requests
- Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Office Assistant - Astria Health Center
04.2007 - Current
Receptionist - Farm Workers Clinic
2005 - 2007
Wapato High School - High School Diploma,