Erandi Briones Puentes
Houston
Summary
Dynamic Patient Service Associate with a proven track record at Obstetrix Medical Group, excelling in appointment scheduling and insurance verification. Adept at maintaining patient confidentiality while enhancing service delivery through effective communication. Recognized for professionalism and adaptability in fast-paced environments, ensuring a seamless patient experience and accurate documentation.
Developed critical skills in healthcare setting, focusing on patient interaction and administrative support. Effective communicator with talent for managing patient information and coordinating schedules. Seeking to transition into new field, leveraging these skills to contribute positively in different professional environment.
Overview
3
3
years of professional experience
Work History
Patient Service Associate
Obstetrix Medical Group
07.2023 - 08.2025
- Assisted patients with scheduling appointments and managing inquiries.
- Provided support in maintaining accurate patient records and documentation.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Learned to navigate electronic health record systems for efficient information retrieval.
- Demonstrated adaptability by quickly responding to changing patient needs and requests.
- Collaborated with team members to ensure a smooth patient flow within the facility.
- Developed familiarity with insurance verification processes to assist patients effectively.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
Recaller
Fresh Dental Care
07.2022 - 07.2023
- Worked well in a team setting, providing support and guidance.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Graduate Certificate - Medical Assistant
The College of Health Care Professions
TX10-2025
Skills
- Patient confidentiality
- Insurance verification
- Appointment scheduling
- Professionalism and etiquette
- Healthcare
- Patient documentation
- Patient registration
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Associate
Obstetrix Medical Group
07.2023 - 08.2025
Recaller
Fresh Dental Care
07.2022 - 07.2023
Graduate Certificate - Medical Assistant
The College of Health Care Professions
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