Erandy G. Ramirez
Brownsville,TX
Summary
Dynamic and adaptable professional with a proven track record at the Police Department, showcasing strong work ethic and exceptional problem-solving skills. Excelled in customer service and public speaking, enhancing attendee experiences at the Sombrero Festival. Recognized for outstanding professionalism and ability to thrive in high-stress situations, demonstrating significant personal growth and development.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sombrero Festival
Volunteer Work
02.2022 - Current
- Delivered exceptional customer service at information booths, offering accurate details about schedules, locations, and attractions within the event grounds.
- Maximized attendee satisfaction by efficiently resolving concerns and directing them to appropriate resources.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Internship Student
Police Department
11.2024 - 01.2025
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
Education
High School Diploma -
Porter Early College High School
Brownsville, TX06-2025
Skills
- Positive attitude
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Active listening
- Effective communication
- Adaptability and flexibility
- Relationship building
- Professionalism
- Public speaking
Certification
- Emergency Police Dispatcher (EPD) - International Academies of Emergency Dispatch (IAED).
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Internship Student
Police Department
11.2024 - 01.2025
Sombrero Festival
Volunteer Work
02.2022 - Current
- Emergency Police Dispatcher (EPD) - International Academies of Emergency Dispatch (IAED).
High School Diploma -
Porter Early College High School
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