Eranisha Wordlaw
Summary
A motivated and -savvy sales rep with years of experience working in Customer service.
Skills include public speaking, creative problem solving with irate customer, ability to communicate effectively with a team and very keen to develop more professional skills. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Technical support agent
Work History
Sales Associate
One Touch Direct (T-Mobile)
04.2023 - Current
- Helped customers locate products
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and delivered engaging sales presentations to convey product benefits.
- Upsold additional products and services to customers, increasing revenue.
Customer Service Representative
Concentrix
03.2022 - 01.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
- Developed and updated databases to handle customer data.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Computer Generated Solutions (CGS)
10.2020 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Cashier and Customer Service
Wendy's
02.2016 - 04.2018
- Taking customer order, selling Wendy's current products, cleaning the lobby
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High school or equivalent -
Middleton High School
Tampa, FL06.2017
Skills
- Fast learner
- Easy going
- Multi task
- Customer Service
- Crew Member
- Food Service
- Promotional Support
- Product Sales
- Upselling
- Inventory Control
- Sales Development
- Meeting Deadlines
- Teamwork and Collaboration
- Verbal/Written Communication
- Outgoing Personality
- Negotiation Tactics
- Excellent People Skills
- Policy and Procedure Adherence
- Adapt to Diverse Groups
- Professional Demeanor
- Sales Training
- Problem-Solving Skills
- Merchandising Knowledge
- Listening Skills
- Strategic Planning
- Problem-Solving
- Point of Sale Operation
- Reliable and Punctual
- Relationship Building
- Sales Expertise
- Multi-Tasking Strength
- Product Promotions
- Time Management
Timeline
Sales Associate
One Touch Direct (T-Mobile)
04.2023 - Current
Customer Service Representative
Concentrix
03.2022 - 01.2023
Customer Service Representative
Computer Generated Solutions (CGS)
10.2020 - 06.2021
Cashier and Customer Service
Wendy's
02.2016 - 04.2018
High school or equivalent -
Middleton High School
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