Erasmo Socarras

Embassy Suite Hotel

05.2023 - Current

Conducted regular room inspections to verify compliance with housekeeping standards.
Placed orders for housekeeping supplies and guest toiletries.
Communicated repair needs to maintenance staff.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Worked with front desk to respond promptly to all guest requests.
Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Trained and mentored all new personnel to maximize quality of service and performance.
Completed schedules, shift reports, and other business documentation.
Increased employee performance through effective supervision and training.
Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Evaluated employee performance and developed improvement plans.
Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Summary