ERAY KUCUK

As a General Manager, I responsible for the overall operation and performance of the hotel. This includes managing staff, overseeing daily operations, ensuring guest satisfaction, and maintaining profitability.

Achievements

• GSS reach 76.2% ( from 50% )
• QA score is reached 84.7% ( from 64% )

As a Task Force General Manager, my responsibilities are strategic planning, operational oversight, financial management, staff development, and ensuring guest satisfaction.

Hilton Garden Inn's renovation completed and passed the QA 92%

I responsible for overseeing daily hotel operations, ensuring guest satisfaction, managing staff, and handling both guest and staff's need. I managed 35-40 team members.

I responsible for overall smooth and efficient operations of the front office, ensuring excellent guest service and full satisfaction for all guests. I manage front office and reservation department. I manage 20 team members.

Achievements

• Best of Tryp Award 2022
• Best of Tryp Award 2021

I oversee the night audit process, including balancing financial transactions and preparing reports for the general manager. I ensure the property is clean, safe, and well-maintained. I coordinate with other departments as needed to address guest needs and operational issues. I train and develop of night staff.

I responsible for overall smooth and efficient operations of the front office, ensuring excellent guest service and full satisfaction for all guests. I manage front office and reservation department.

I responsible for overall smooth and efficient operations of the front office, ensuring excellent guest service and full satisfaction for all guests. I manage front office and reservation department.

I gain the pre-opening and post-opening experience in the hospitality while I work here.

I act as manager on duty. I oversee the day to day operations of the hotel during my shift. Supporting all the departments at the hotel.

6-Month Front Office Task Force Program

Achievements

• Top Enroller for Guest Membership (October 2017)
• Top Enroller for Guest Membership (November 2017)
• Top Up-Seller (December 2017)
• Value Champion of the Month Nominee (December 2017)
• High Five (December 2017)

I work as a receptionist however I support the reservation department. I become a night audit in-charge after a year. I become an expert of Onq R&I.

Achievements

• Value Champion of the Month Nominee (Jan 2016)
• Value Champion of the Month Nominee (May 2016)