Yenny Patricia Erazo Delgado
Tacoma,WA
Summary
Adept at delivering exceptional customer service and maintaining cleanliness, my tenure at Hotel Silver Cloud honed my skills in housekeeping and guest relations. Leveraging strong project planning abilities and proficient cleaning techniques, I significantly enhanced guest satisfaction. My background also includes valuable healthcare experience, providing comprehensive support as a Nurse Assistant, underscoring my commitment to excellence and teamwork.
Overview
5
5
years of professional experience
Work History
Housekeeping Aide
silver cloud hotel
Tacoma, WA
03.2024 - Current
- Followed specific cleaning instructions provided by supervisors.
- Assisted guests with any special requests related to housekeeping services.
- Removed trash from all guest rooms on a daily basis.
- Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
- Cleaned windowsills, window treatments, mirrors and other glass surfaces.
- Check the rooms after guests check out.
Breakfast Attendant
hotel silver cloud
Tacoma, WA
03.2024 - 12.2024
- Assisted with preparation of food items such as eggs, pancakes, bacon, sausage, and toast.
- Demonstrated knowledge of menu items by answering questions regarding ingredients and preparations methods.
- Replenished food items on the buffet line in a timely manner.
- Provided excellent customer service by responding promptly to guest requests and inquiries.
Nurse Assistant
hospital susana lopez de valencia
Popayan , Colombia
08.2019 - 12.2022
- Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
- Performed vital signs checks such as blood pressure and temperature readings for patients.
- Assisted nurses with daily patient care, including dressing wounds and providing hygiene assistance.
- Assisted with administering medications under the direction of a Registered Nurse.
Education
Clover Park Technical College
Lakewood, WA12-2024
Some College (No Degree) - Nursing Assistant
Fundacion Forencis
Popayan, Colombia Skills
- Housekeeping
- Bathroom cleaning
- Kitchen cleaning
- Customer service
- Cleaning techniques
- Laundry skills
- Project planning
- Training and mentoring
Languages
Spanish
Native/ Bilingual
English
Elementary
Timeline
Housekeeping Aide
silver cloud hotel
03.2024 - Current
Breakfast Attendant
hotel silver cloud
03.2024 - 12.2024
Nurse Assistant
hospital susana lopez de valencia
08.2019 - 12.2022
Clover Park Technical College
Some College (No Degree) - Nursing Assistant
Fundacion Forencis
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