ERBIN LOZANO
Facilities Coordinator
Miami,FL
Summary
Versatile and accomplished professional with a proven track record in diverse roles, including as a Police Detective with the Policía Nacional de Colombia. Expert in surveillance and security protocols, demonstrating exceptional problem-solving capacity and adaptability. Skilled in sanitation standards compliance and multitasking, I have significantly contributed to enhancing safety and operational efficiency in high-stakes environments.
Overview
19
19
years of professional experience
Work History
Store Clerk
PRIME EXPRESS GROUP LLC
Miami, FL
12.2024 - Current
- Maintained records related to sales for store management.
- Participated in store meetings and provided input on improving store operations.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Answered customer inquiries regarding product features, pricing, and availability.
- Recommended, selected and located merchandise based on customer desires.
- Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Checked expiration dates on food items regularly to ensure quality control standards were met.
- Managed inventory, restocked shelves, and ensured product availability for customers.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained a clean and organized store environment, ensuring a pleasant shopping experience.
- Resolved customer complaints in a timely manner to maintain positive relationships with shoppers.
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
Restaurant Worker
Asian buffet N°1
Panama City, FL
11.2023 - 11.2024
- Adhered to health regulations related to proper food storage temperatures and sanitation practices.
- Prepared beverages such as coffee drinks or smoothies according to recipes specified by the restaurant.
- Organized tables for incoming guests prior to their arrival.
- Responded quickly and efficiently to any emergency situations during shifts like spills or broken glassware.
- Inspected dining room areas for cleanliness including wiping down tables, chairs, windowsills, counters, shelves.
- Stocked serving stations with napkins, silverware, and condiments, ensuring that all items were properly cleaned and sanitized before use.
- Followed safety protocols when handling hazardous materials such as cleaning products or sharp utensils.
- Greeted customers and provided friendly customer service.
- Kept work area clean and organized throughout shift.
- Addressed guest concerns and complaints quickly and thoroughly to promote satisfaction.
- Maintained clean, safe working area in compliance with company policies.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Performed workstation prep prior to shift start.
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Maintained records related to sales for store management.
Builder's Laborer
R & L Building
Miami, FL
08.2023 - 11.2023
- Maintained baseline safety knowledge to improve deficient areas and meet code.
- Performed site activities required of green-certified construction practices.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Positioned, aligned or sealed concrete wall sections or pipes.
- Logged inventory to track supply counts, organize equipment, and gather important materials.
- Cleared debris from construction sites and disposed of it according to regulations.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Measured, marked or recorded openings or distances to construction layout areas.
- Assisted with diverse construction challenges to help team and customer.
- Operated equipment with strong focus on safety and ground communication.
- Followed instructions given by supervisors regarding the use of specialist equipment or machinery.
- Worked collaboratively with other tradespeople onsite in order to complete tasks efficiently.
Police Detective
Policía Nacional de Colombia
Bogotá, DC
02.2014 - 06.2023
- Prepared arrest warrants based on evidence collected during investigations.
- Interpreted legal statutes related to criminal offenses.
- Attended training sessions related to new developments in law enforcement technology and procedures.
- Attended training sessions on new investigative techniques or technologies.
- Conducted surveillance operations to monitor suspect activities.
- Evaluated the credibility of witnesses and suspects during interviews.
- Developed strategies for apprehending suspects involved in criminal cases.
- Gathered evidence from crime scenes and secured it for later analysis.
- Investigated and documented criminal activity, including interviewing witnesses and suspects.
- Reviewed case files, records, police reports, medical examiner reports, and other investigative documents.
- Participated in joint task forces focused on organized crime activities.
- Created detailed reports documenting investigations and findings.
- Collaborated with other law enforcement agencies to coordinate investigations.
- Provided expert testimony in court proceedings related to criminal cases.
- Participated in undercover operations targeting illegal activities.
- Analyzed complex data sets to identify patterns that could indicate criminal activity.
- Developed search warrants to gain access to premises or persons of interest.
- Assessed risk factors associated with potential threats to public safety.
- Collected and analyzed intelligence information in relation to investigations.
- Conducted covert, undercover investigations to uncover ongoing crimes and crimes in progress.
- Successfully processed hundreds of tips while receiving information and initiating investigations for speedy resolutions.
- Prepared detailed reports and affidavits for courts by obtaining information through physical surveillance and thorough investigations.
- Secured evidence from crime scenes, bodies, and secondary locations, carefully following sound evidentiary practices and chain of custody requirements.
- Offered advice, guidance and leadership to junior detectives.
- Testified in court cases to back up case evidence and detail timelines.
- Produced and submitted accurate and detailed reports to complete files and support criminal cases.
- Spoke with witnesses, collected descriptions and located persons of interest.
- Obtained and executed search and arrest warrants in full compliance with legal protections.
Military Police Sergeant
Policía Nacional de Colombia
Medellin, Colombia
06.2008 - 01.2014
- Participated in special projects as required by higher command authority.
- Conducted regular drills related to active shooter scenarios or other emergency events.
- Ensured compliance with all applicable laws, regulations, and policies of the military police force.
- Performed detailed inspections to ensure compliance with established policies and procedures.
- Directed multiple patrols in support of law enforcement operations.
- Facilitated coordination between various branches of service when necessary.
- Developed strategies to improve efficiency and effectiveness of operations within assigned area of responsibility.
- Collaborated closely with other government agencies as needed for specific missions.
- Organized crime prevention programs designed to reduce criminal activity on base.
- Collaborated with divisional commanders to maintain consistency in all operations.
CCTV Operator
JIMENEZ MOYA S.A SECURITY
Miami, FL
01.2006 - 01.2008
- Responded promptly to alarms, emergency calls, and other incidents.
- Investigated potential criminal activity by reviewing video recordings from multiple camera angles.
- Operated advanced software programs designed for capturing high-quality images from digital cameras.
- Reported any suspicious activity to the appropriate authorities in accordance with established procedures.
- Identified potential weaknesses in existing security protocols and recommended ways to improve them.
- Provided 24 and 7 surveillance of designated areas using a variety of security systems.
- Managed access control systems such as keycards and biometric scanners according to company policies.
- Analyzed complex data sets collected from various sources such as CCTV footage, audio recordings.
- Assisted law enforcement personnel during investigations by providing them with footage from security cameras.
- Generated detailed reports on any irregularities or violations observed while monitoring security cameras.
- Conducted regular tests on the alarm system to ensure it is functioning properly at all times.
- Performed routine inspections of CCTV systems to ensure proper functionality and optimal performance levels.
- Communicated effectively with supervisors and other staff members regarding daily operations and safety concerns.
- Maintained accurate logs of all surveillance activities, including system malfunctions and maintenance issues.
- Trained new employees on the use of CCTV equipment as well as basic operational procedures.
- Identified potential areas of improvement within existing systems.
- Interpreted visual information accurately to identify people or objects of interest within the monitored area.
- Reviewed incident reports submitted by other team members for accuracy and completeness before submitting them for approval.
- Monitored CCTV cameras and equipment to detect suspicious activities or persons.
- Watched live footage of cameras showing gates around facility perimeter to identify vehicles or individuals attempting to gain access at improper points of entry, reporting to guards outside.
- Reported incidents of suspicious behavior.
- Contributed to design and execution of security drills and exercises, helping educate staff on security protocols and run drills.
- Communicated with other security staff using radio, intercom, telephone and internet-based communications systems to coordinate facility-wide security operations.
- Notified staff of visitors approaching premises, identifying vehicles or pedestrians scheduled for arrival and deciding on appropriate procedures for engaging unexpected arrivals.
- Scheduled appointments with specialized equipment technicians for periodic updates or upgrades to equipment and troubleshooting of malfunctioning system components.
- Operated control panels granting entry or access to authorized individuals, using live camera footage to view faces and identification cards and remotely unlocking doors and gates.
- Monitored alarms and activity on panels, doors and gates throughout facility to detect threats to worker safety and prevent or address improper access to secured areas by unauthorized parties.
- Provided recorded media to authorized personnel.
- Logged daily activities in detail, keeping handwritten and electronic records of movement of personnel, inventory and equipment pursuant to company logging specifications.
- Sounded alarms and alerted in-house staff of equipment malfunctions and other irregular situations manageable without assistance from emergency response teams.
Education
PROFESSIONAL TECHNICIAN IN POLICE SERVICE - Police Service, Laws,regulations, Self-defense
ESCUELA NACIONAL DE CARABINEROS
BOGOTÁ COLOMBIA01-2008
Skills
- Beverage making
- Cleanliness and hygiene
- Table setting expertise
- Order taking accuracy
- POS system operation
- Sanitation standards compliance
- Sanitary regulation
- Adaptability and resilience
- Problem-solving capacity
- Adaptability to change
- Strong multitasking
Affiliations
- I stand out for my versatility when it comes to performing multiple tasks, from those that require great physical effort to those that require great concentration.
Accomplishments
- 60 Congratulations on my police resume for excellent operational achievements against criminal groups.
- Commemorative medals for outstanding performance in intelligence, research and combat courses.
Languages
Spanish
Professional
English
Limited
References
References available upon request.
Timeline
Store Clerk
PRIME EXPRESS GROUP LLC
12.2024 - Current
Restaurant Worker
Asian buffet N°1
11.2023 - 11.2024
Builder's Laborer
R & L Building
08.2023 - 11.2023
Police Detective
Policía Nacional de Colombia
02.2014 - 06.2023
Military Police Sergeant
Policía Nacional de Colombia
06.2008 - 01.2014
CCTV Operator
JIMENEZ MOYA S.A SECURITY
01.2006 - 01.2008
PROFESSIONAL TECHNICIAN IN POLICE SERVICE - Police Service, Laws,regulations, Self-defense
ESCUELA NACIONAL DE CARABINEROS
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