Erbin Zejnuloski
Macomb,IL
Summary
Highly motivated and dedicated professional with a proven track record of success in various management roles while pursuing a college education. Adept at delivering exceptional customer service, driving sales growth, and overseeing operations in dynamic environments. Possessing a strong work ethic, multitasking abilities, and a commitment to achieving goals. Skilled in team leadership, problem-solving, and building positive relationships. Seeking new challenges to leverage my diverse experience and drive organizational success.
Overview
6
6
years of professional experience
Work History
Bar Manager
Ice House
MACOMB, IL
03.2023 - Current
- Staff Management: Hiring, training, and supervising bar staff, including bartenders, servers, and security personnel. Handling all scheduling, performance evaluations, and address any personnel issues that arise. Ensuring that all staff members adhere to the bar's policies, procedures, and regulations.
- Customer Service: Ensuring excellent customer service is provided to all patrons. This includes managing customer complaints or concerns, handling difficult situations, and maintaining a welcoming and safe environment in the bar.
- Operational Management: Managing day-to-day bar operations, including opening and closing procedures, inventory management, and ensuring that the bar is adequately stocked with supplies and beverages.
- Bar Setup and Maintenance: Ensuring that the bar is set up and maintained to meet hygiene and safety standards. This includes overseeing the cleaning and sanitization of the bar area, restrooms, and equipment.
- Menu Development and Pricing: Collaborating with the bar owners or management team to develop the bar's drink and food menu. This involves selecting and pricing beverages, creating specialty cocktails, and considering the preferences and budget of the college student demographic.
- Marketing and Promotions: Developing and implementing marketing strategies to attract college students and promote events and specials at the bar. This includes utilizing social media platforms, creating promotional materials, and collaborating with college organizations or student groups for targeted promotions.
- Safety and Security: Ensuring the bar is a safe and secure environment for both staff and patrons. This includes implementing and enforcing safety procedures, training staff on responsible alcohol service and intervention techniques, and collaborating with security personnel or local authorities if necessary.
- Compliance: Ensuring compliance with all relevant laws and regulations, including licensing requirements, health and safety codes, and alcohol service regulations.
- Building Relationships: Building and maintaining positive relationships with customers, college administrators, local authorities, and suppliers. This includes fostering partnerships with student organizations, participating in community events, and staying informed about college campus activities and trends
Assistant Manager/General Manager
Rialto Theatre
Macomb, IL
06.2020 - Current
- Staff Management: Hiring, training, and supervising theater staff, including, concession stand workers, ticket sellers, and projectionists. handling scheduling, performance evaluations, and addressing any personnel issues that arise.
- Customer Service: Ensuring excellent customer service is provided to all patrons. This includes handling customer complaints or concerns, addressing issues promptly, and maintaining a positive and welcoming atmosphere within the theater.
- Operational Management: Managing theater operations, such as scheduling movie showtimes, coordinating with companies for movie bookings, and overseeing the projection and technical aspects to ensure smooth screenings. Maintained and troubleshooting theater equipment, such as projectors, sound systems, and concession stand machinery.
- Financial Management: Developing and managing the theater's budget, including monitoring expenses, maximizing revenue through effective pricing strategies, and analyzing financial reports. You would also oversee the ticketing system, handle cash management, and ensure compliance with financial policies and procedures.
- Marketing and Promotions: Collaborating with marketing teams to develop and implement effective advertising and promotional strategies to attract customers and increase ticket sales.
- 6 Safety and Security: Ensuring the theater is a safe and secure environment for both employees and customers. This involves implementing and enforcing safety procedures, addressing any safety concerns, and coordinating with local authorities or security personnel if necessary.
- Inventory and Supply Management: Managing inventory levels for concessions, merchandise, and other theater supplies. This includes monitoring stock, placing orders with suppliers, and ensuring adequate inventory levels are maintained.
- Maintaining Relationships: Building and maintaining relationships with distributors, local community organizations, and other industry professionals.
- Strategic Planning: Developing and implementing long-term strategies to ensure the theater's success and profitability. This may involve identifying new revenue streams, exploring partnerships or collaborations, and staying up to date with industry trends and customer preferences.
- Compliance: Ensuring compliance with local, state, and federal regulations pertaining to the movie theater industry. This includes adhering to licensing requirements, safety regulations, labor laws, and any other applicable regulations.
Sales Representative
TCC Verizon Wireless
Macomb, IL
08.2018 - 06.2020
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed key customer relationships to increase sales.
- Used CRM database to track referral and appointment data.
- Leveraged CRM system to manage sales activities and track sales performance.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Education
Bachelor of Arts - Marketing
Western Illinois University
Macomb, IL12.2022
Skills
- Outgoing Personality
- Inventory Control
- Order Processing
- Sales Development
- Upselling
- Negotiation Tactics
- Marketing and Sales Experience
- Customer Relations
- Verbal and Written Communication
- Networking Skills
- Advertising
Timeline
Bar Manager
Ice House
03.2023 - Current
Assistant Manager/General Manager
Rialto Theatre
06.2020 - Current
Sales Representative
TCC Verizon Wireless
08.2018 - 06.2020
Bachelor of Arts - Marketing
Western Illinois University
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