Ernestine Stokes
Clarksville,TN
Summary
Dedicated Administrative Support Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
25
25
years of professional experience
Work History
HR Administrative Assistant
Life Style Staffing / Jostens
09.2022 - Current
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Conducted candidate interviews to gain additional insight into professional background and skill set.
- Supported recruitment with resume screening, interview scheduling and candidate job offers.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
PROGRAM SERVICES EVALUATOR II
State Of Arizona Department Of Economic Security
02.2021 - 02.2022
- Conducted interviews with unemployment claimants to determine benefit eligibility.
- Obtained all necessary information from claimants and offer rebuttal opportunities prior to determination being issued.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Prioritized and organized tasks to efficiently accomplish s
CLIENT SUPPORT ASSOCIATE STORE OPERATIONS-Temp
Jackson Hewitt Tax, Jackson Hewitt
10.2019 - 04.2020
- Managed branch front office, handled busy phones, walk-in inquiries, setup appointments and processed payments.
- Interview clients to obtain information regarding their tax returns.
- Prepared simple and complex tax returns for individuals by using knowledge of federal, state and local tax codes and publications.
- Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.
- Successfully completed all tax courses to obtain PTIN and CTEC.
MANAGEMENT SUPPORT REPRESENTATIVE
Yuma Regional Medical Center
12.2015 - 08.2019
- Served as administrative and managerial support to the Director of Med West Observation and Director of 2 West.
- Coordinate and schedule meetings, appointments, prepare summary of minutes and compose correspondence.
- Manage Directors calendars, arrange travel and handle documentation for reimbursement.
- Compile data for special projects and a variety of reports, prepare and distribute training and presentation materials.
- Prepare, distribute, collect and input time sheet data for payroll.
- Verify work schedules against time cards and balance payroll reports at the end of each pay period.
- Maintain filing systems for employee files, both electronic and paper for new hires, transfers, terminations and job change classifications
- Screen candidates /schedule interviews using Applicant Tracking/HR Systems
UNIT SUPPORT REP/TELEMETRY MONITOR TECHNICIAN
Yuma Regional Medical Center
02.2012 - 12.2015
- Analyzed cardiac rhythms and reported results to nursing staff or physicians.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Perform clerical duties related to order entry, procedures such as admissions, discharges and transfers.
- Answer telephones, take messages, page physicians and direct calls.
- Prior to EPIC prepare and tear down charts, transcribe orders and submit pharmacy orders.
- Operated and maintained telemetry equipment with focus on safety and proper functionality.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
BRANCH MANAGER
Apria Healthcare
07.1996 - 09.2011
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity.
- Supported outside sales force in servicing and obtaining new business.
- Disciplined employees to encourage compliance with company policies and procedures.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA10.2020
Skills
- Strong Interpersonal Skills
- Computer Skills
- Critical Thinking
- Team Management
- Administrative Skills
- Planning & Organizing
- Timeline Planning and Management
- Cost and budget analysis
- Cardiac rhythm monitoring
- Patient Records Management
- Multitasking
- Applicant Screening
- Administering Payroll
- Operational Reporting
Timeline
HR Administrative Assistant
Life Style Staffing / Jostens
09.2022 - Current
PROGRAM SERVICES EVALUATOR II
State Of Arizona Department Of Economic Security
02.2021 - 02.2022
CLIENT SUPPORT ASSOCIATE STORE OPERATIONS-Temp
Jackson Hewitt Tax, Jackson Hewitt
10.2019 - 04.2020
MANAGEMENT SUPPORT REPRESENTATIVE
Yuma Regional Medical Center
12.2015 - 08.2019
UNIT SUPPORT REP/TELEMETRY MONITOR TECHNICIAN
Yuma Regional Medical Center
02.2012 - 12.2015
BRANCH MANAGER
Apria Healthcare
07.1996 - 09.2011
High School Diploma -
Penn Foster Career School
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