Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ereecka Robertson

Nashville,TN

Summary

Energetic customer service powerhouse with over 15 years of experience, passionate about elevating client satisfaction and driving transformative results. My relentless dedication to patient care and a strong work ethic position me as a key asset in any medical/customer service role. I thrive on creating impactful experiences and am committed to continuous growth, ensuring I consistently exceed expectations and inspire those around me. Let's make a difference together!

Overview

3
3
years of professional experience
1
1
Certification

Work History

EMT/Driver

Medstat
03.2023 - Current
  • First responder for hospitals and any medical facility
  • Ensures the safety of passengers with severe physical, mental, or developmental problems while in vehicle
  • Maintains trip and vehicle logs
  • Prepares reports of driving hazards, accidents and/or passenger incidents
  • Responsibilities include transporting pharmaceuticals, medical supplies, laboratory specimens, and body organs

Manager

Lowes Home Improvement
11.2022 - 03.2023
  • Supervisor that support the management team
  • Drive the front end, provide overrides, unlock product, and ensure each customer's experience ends positively
  • Monitor breaks, provide assistance, and delegate tasks to others
  • Responsible for all internet orders and various other responsibilities
  • Likely the last interaction with customers before leaving the store and needs to ensure the customer is satisfied and encouraged to come back to Lowe's
  • Address employee and customer complaints or requests, ensuring all registers have the correct amount of cash at all times and resolving price checks for customers

CSA

Lincare
11.2021 - 11.2022
  • Responsible for managing large amounts of inbound and outbound calls
  • Handled different topics and acting as a liaison between our company and its customers
  • In addition I was responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes
  • Additional duties for this call center medical services role include: Handling patients, referral sources, and administrative department inquiries Communicating with insurance companies and/or prior authorization requests Entering patient information into a customer information system Ensuring customer satisfaction and assisting them with issues/concerns

Education

High School Diploma -

West Point High
01.2014

Some College (No Degree) -

East Mississippi Community College
Grenada, MS

Skills

  • Computer Skills
  • Food Service
  • Leadership Experience
  • Basic life support
  • Critical thinking
  • Problem-solving
  • Ambulance operations
  • Record keeping
  • Team collaboration
  • Radio communication

Certification

  • CPR
  • Basic EMT

Timeline

EMT/Driver

Medstat
03.2023 - Current

Manager

Lowes Home Improvement
11.2022 - 03.2023

CSA

Lincare
11.2021 - 11.2022

High School Diploma -

West Point High

Some College (No Degree) -

East Mississippi Community College

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Ereecka Robertson