Ereesha Hoadley

• Provided exceptional customer service when interacting with clients or vendors on behalf of the executive team.
• Provide comprehensive administrative support to the CEO and executive team, managing complex calendars, coordinating meetings, and handling travel arrangements.
• Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
• Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.

● Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

● Executed record filing system to improve document organization and management.

● Organized paperwork such as charts and reports for office and patient needs.

● Scheduled patient appointments and placed reminder calls to deliver exceptional

● Documented patient medical information, case histories and insurance details to

● Supported office staff and operational requirements with administrative tasks.

● Received, recorded and addressed incoming and outgoing communication via

● Maintained current and accurate medical records for patients.

● Located, checked in and pulled medical records for patient appointments and

● Called patients to confirm scheduled appointments day in advance.

● Converted paper charts into digital files and uploaded to EMR system.

● Organized 1:1 meeting with Providers.
● Coordinated Chart Audits for Providers.
● Responded to emails and other correspondence to facilitate communication.
● Arranging Agendas.
● Facilitating PPP appointments and assistance with Case Management Team.
● Screened calls and emails and initiated actions to respond.
● Developed and updated spreadsheets and databases to track, analyze.
● Produced accurate office files, updated spreadsheets.

● Managed Precepting Students and Onboarding Paperwork.
● Updated Patient Notes in the EMR if needed
● Ability to organize daily workload by priorities.

● Performed scheduled patient safety checks and documented results to establish patients' well-being.
● Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
● Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
● Applied de-escalation and limit-setting techniques to promote patient cooperation.
● Maintains established institutional policies and procedures.

● Appointment setting — scheduling, managing cancellations, and sending reminders to patients.
● Calendar management — creating a schedule that includes appointments with patients and other commitments, such as meetings and events.
● Organize files in your database.
● Follow-ups and checking on patients after appointments.
● Email management — responding to messages and cleaning your inbox. ● We are transferring physical forms into a digital format.
● Acuity (scheduling software)

● Performing supporting roles in running daily activities.
● Answering phone calls, taking messages, responding to inquiries, and providing clerical and secretarial support.
● Coordinating with Ariella Task for the week.
● Helping in bookkeeping and Filing Client's Medical Records etc.
● Drafting emails and memos as instructed by Ariella.
● Acuity (scheduling software)
● Calling Insurance companies to verify benefits.

• Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.